Not Sure

LateRooms.com www.laterooms.com
★★★★☆
4.4
93.0% of users recommend this

KellyIOM's review of LateRooms.com www.laterooms.com

“Not Sure”

★★☆☆☆

written by KellyIOM on 06/03/2013

The booking process was fine it was when we got to the hotel that it went downhill. We arrived at the Adelphi Liverpool at approx 8:15 Fri evening to be told when we tried to book in that our reservation wasn't on the system. We were told laterooms.com hadn't entered it yet, so were told to wait in the bar for 30 mins as the Adelphi were told by laterooms that it would be on the system by then. We returned to the desk 45 mins later to be told that it still wasn't entered on the system so we had to wait a further 15 mins before we were able to check in and go to our room. We were already 6 hours over the normal 2pm check in time yet we still had to wait over an hour - we were not very happy at all

Laterooms.com's Response to KellyIOM's Review

Written on: 07/03/2013

Hi Kelly, really sorry to read about your disappointment. So we can investigate this further could you email [email protected] with your booking reference? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (Adam)

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