Unable to leave!

★★★★☆
4.4 / 5
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sohasajid's review of LateRooms.com www.laterooms.com

“Unable to leave!”

Written on: 03/03/2013 by sohasajid (1 review written)

Booking though LateRooms was absolutely fine and no problem.
Stayed at Fitzwilliam Arms, Rotherham. The stay at the hotel was in fact actually rather pleasant until I tried to leave in the morning. I had an early morning meeting to get to which is why I had travelled up the night before. When I tried to leave at 7am, I found that residents side of the hotel was in fact locked and I had no way of getting out! After trying all exists, the only way I could leave was to exit through the fire escape only to have one of the hotel's staff rudely shout at me for doing so! I do not expect this kind of treatment at all and I think it was perfectly reasonable to try to leave. If they wanted to lock the doors for security purposes, they should allow residents a way of getting into and out of the building. Plus I would have expected the hotel staff to have opened up the doors by 7am! This incident ruined what was otherwise a nice stay and made me late for my meeting which exactly why I had booked in the first place.
I will not be recommending this hotel to anyone!

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Laterooms.com's Response to sohasajid's Review

Written on: 04/03/2013

Hey,

Thanks a lot for taking the time to leave this review and give us your feedback.

I'm sorry to hear that you had issues when trying to leave the hotel. We've noted the feedback about the hotel in question.

Hopefully you found our site quick and easy to use.

If you have any more feedback or would like to get in touch further, please email us at hello@laterooms.com.

Kind regards,

Rich

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Sohasajid's reply to Laterooms.com's Comment

Written on: 04/03/2013

Thanks v much, my issue was not with your website which I have always found easy to use,

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