Persistent, premature review requests

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RetiredCookie's review of LateRooms.com www.laterooms.com

“Persistent, premature review requests”

Written on: 28/02/2013 by RetiredCookie (1 review written)

The process of booking the room was simple and so far I have had no difficulty. However this is at least the third request I have received for a review. I have yet to see the hotel, confirm that the booking has been honoured, checked that the description of the facility lives up to reality and so on. I will be quite happy to respond when I have had these experiences and can provide a reliable review. Late rooms know when the booking will be taken up and could have worked out that a review would be premature and of little value to potential customers.

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Laterooms.com's Response to RetiredCookie's Review

Written on: 01/03/2013

Hi, thank you for bringing this to our attention, I'll be sure to escalate your feedback to the relevant departments here. If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (Adam)

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