Never Again - Virtual Flights Sold

Click here if this is your business
Lastminute www.lastminute.com
★★☆☆☆
1.6
17.0% of users recommend this

Novak.N.Goode's review of Lastminute www.lastminute.com

“Never Again - Virtual Flights Sold”

★☆☆☆☆

written by Novak.N.Goode on 22/01/2016

I just booked a flight to Mombasa via Lastminute. Everything went well online and the money was taken. The confirmation email was received immediately - but from BravoFly, not Lastminute (same set of people cowboys it would seem )However, after a few hours, they emailed me to say the flight was no longer available. ( It was still being sold on their website however many hours later). They offered me an alternative at £110 more. Unfortunately the alternative was similar only in that it flew on the same dates - totally different departure and arrival times as well as a different airline. I mailed back stating that the alternative was unacceptable and that I wanted my money back pronto. We have now to wait at least 72 hours for a response to any customer service queries as they are busy - possible sorting out all the foul ups like this.
I am at present over £1200 out of pocket, but fortunately paid by Visa.
It is certainly possible for availability to be checked automatically BEFORE taking money. It obviously does not suit them do so - after all if they do this enough times they get a shed load of money for doing nothing but creaming off the interest before paying back.
Bad companies, Bravofly/Lastminute.
Back to Expedia for me.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Novak.n.goode's Response to Novak.N.Goode's Review

Written on: 27/01/2016

Update: I gave them another try - only because of the really low prices and my money had been returned very quickly. This time, same dates nearly the same timings but KLM/Kenya Airways Flights rather than Emirates. Everything went very smoothly, and within a few seconds of payment, my confirmation /etickets were in my inbox. So on that basis, 5*.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Garcies's Response to Novak.N.Goode's Review

Written on: 10/06/2016

Hi Johnjbaker`s how did you manage that while im in the same problem with them right now.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Novak.n.goode's reply to Garcies's Comment

Written on: 10/06/2016

Hi, I did not do anything different. I suspect that the problem was with Emirates. I have since booked 3 further KLM/Kenya Airways flights with Lastminute and had no problems at all. In fact they have been on the ball when the airlines have made flight time adjustments too. I also had to contact Customer Service , got straight through and got an answer immediately. At least on the first occasion, my money was returned rapidly. I had a similar problem with Opodo and it took 14 weeks to get my money back.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0