Total shambles

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Lastminute www.lastminute.com
★★☆☆☆
1.6
From 586 reviews
17.0% of users recommend this

Guest's review of Lastminute www.lastminute.com

“Total shambles”

★☆☆☆☆

written by on 01/11/2015

I made a reservation on Wednesday the confirmed leg was different to what I had requested, never the less I had bought full flex, I called customer services on 7 occasions and was assured someone would call back and make the change for me, this never materialized, when someone finally got in touch on Friday they gave me a deadline to confirm that I wanted to cancel my trip, when all along all I wanted to do was change my ticket, they finally got back to me to confirm I couldn't use the full flex policy as I missed the deadline to cancel. I am out of pocket for the full amount of the ticket due to their customer service incompetence, steer very clear of this company.

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