Written on: 21/04/2014 by GisgruntledCornwall (1 review written)
Cost of booking a special offer 'secret location' hotel was the same as walking in off the street and the wrong type of room was booked by last minute incurring an extra cost.
The so called customer care team choose not to understand English when confronted with their own contradictory statements. They then do not follow up on promises made to reply to calls and provide refunds for the extra cost of the room as promised.
Overall a thoroughly painful experience not to be recommended to anyone.
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