Bad start good finish

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isabel83's review of Lastminute www.lastminute.com

“Bad start good finish”

Written on: 30/09/2013 by isabel83 (1 review written)

Book a room in Yosemite National Park in peak season. When arrive there the recepcionist told me that my booking was cancelled just a few days after I've made it! Thankfully they still had available rooms so could stay as planned although I had to pay a higher price for the room. I sent a complaint to lastminute.com and, aside from the fact that it took them a while to investigate the incident, they admit that it was their mistake and agree to refund me the money that I paid for the room at the park (the higher price.

It obviously does not take away the stress of arriving to a place thinking that everything is sorted and find that it is not but I am happy with the way they handle the situation and the end result.

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