Written on: 24/03/2013
Have to say I'm usually very placid, however my experience with lastminute.com has been absolutely ludicrous.
I attempted my book a hotel in Jersey through lastminute.com and at the point of entering my payment details, it wouldn't accept my double-barrelled surname.
As to whether this was what caused the problem I still don't know but the following day I received an email to say my order had been cancelled by the fraud security.
After contacting the customer service team, I was told to email the security team and someone would contact me within 24 hours. I got no phone call.
I called again two days later to be told that the security team was not answering the customer services team call but that they would ring me back within 24 hours.
I called again 24 hours after that to be told exactly the same thing. At this point I lodged a complaint and I received an email to say my I would be contacted within 12 hours.
I still have heard nothing so have booked my hotel with Booking.com and had no problems with the payment.
My advice!! DON'T USE A COMPANY THAT MAKE FALSE PROMISES - AVOID USING LASTMINUTE.COM
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