Lastminute – Questions & Answers

Click here if this is your business

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by enis.abdili on 5th October 2015 Report this content
Worst company in the history of companies online. I paid for a packaged deal to Amsterdam. After paying and the money leaving my account I experienced an error page. I called them and they said the money came out but my flight is over booked. Was asked to pay £6.90 extra. I did this. Once I did this he told me my flight details over the phone and I realised it's the same flight. What was the £6.90 for? To top this up he then turned around and told me that my hotel is overbooked! I asked for another Amsterdam hotel as this is not my fault and they already took my money. They offered me Bostian Zaandam Zuid. I asked is this close to Amsterdam Centrum? He replied saying closer then your other hotel and its about 15 minutes walking distance. I agreed and asked for email confirmation. When I received the email I noticed that the hotel address did not look like an Amsterdam address. Hit Google map and saw that the hotel is in fact 2 hours and 9 minute walk, 14.5 kilometers! They actually put me in a Industrial area. Called back spent in total about 9 hours on the phone if not more. They are refusing to change the booking, I need help. Does anyone know what I can do? 

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content Karmabim Written on: 05/10/2015
The best course of action is to contact your card company and explain the problem. The card company help lines are there for your benefit and they will most likely give a refund and claim it back from My experience of is also quite bad. After booking a double room in the Birmingham Jurys Inn, I called the hotel to confirm as my confirmation email only said for one person. Jurys told me the booking was only for one. Called who told me I could only cancel and re-book which meant paying a cancellation fee. After some time explaining it was their fault without any joy I told them not to bother, rang Jury's, who were most helpful and made the necessary amendments at no extra cost. In future I may use to find good deals but then call the hotel direct. Despite what may say the hotel is generally quite happy to match or even better the quoted price.
Report this content katiemc Written on: 06/10/2015
Contact your card company and also contact last minute in every possible way, facebook, instagram, twitter etc to make them listen to your complaint. Also all review websites as well. They are an appalling company, never in my life will I ever use them again! Best of luck.