Stay away! don't get their groupons!

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KPX Travels - www.kpxtravel.com
★★★☆☆
3.5
76.0% of users recommend this

Guest's review of KPX Travels - www.kpxtravel.com

“Stay away! don't get their groupons!”

★☆☆☆☆

written by on 21/04/2013

I always try not to write negatives reviews, but my experience with this company is just far below any expectation.
I have bought a 2 groupon vouchers for a Amsterdam trip, with travel in may.
Their terms and conditions stated that "Bookings are non-transferrable and noncancellable once confirmed."
I picked a dates I wanted, and later was contacted by an agent who informed that they have no availability on a chosen dates. I decided to request a refund as I was unable to travel on the dates they asked me. I was informed that refund is not possible despite the fact that no travel dates were confirmed.
Please do stay away!

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Kpxtravel's Comment

Written on: 22/04/2013

Hi,

Thank you for your feedback. We're sorry to hear that your experience with us was less than perfect. We would like to try and rectify this issue for you. Please contact us and we shall endeavor to resolve your query in a timely manner.

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Kpxtravel's Comment

Written on: 25/04/2013

Hi,

Our customer service email address is [email protected].

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