Written on: 15/03/2013
I have booked a two night break to Barcelona via groupon with KPX travel. I was told at booking that I could change the hotel at an extra cost if I would like to. I was given a few options and said that I would call back if I would like to change to a hotel which was closer to the city centre.I have been calling over the last week to change my hotel and still this has not been done. Initially I was told that I couldn't as it was booked via group on although I had two emails stating that I could with the extra costs outlined,the woman then very quickly said ok that wouldn't be problem but I would need to call back and speak to someone from customer service which was the number I had called but she said that she couldn't deal with it.I was then told to call back at a later time which I did and was then told that the staff had then gone home and to call back tomorrow. I have had this same fiasco for the last few days and not getting anyway. The people who work for this compost don't seem to have any idea of what they are doing and don't care about you as the customer one but.I would never book through this company again and definitely will not be recommending them!I don't usually write reviews but I have found it necessary to warn people not to book with this company.
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