Written on: 22/10/2013
Jewel in the Crown offer cheap holidays. That is good.
However, my experience with them was awful. I went to Turkey with my booking party in September and booked a highly recommended hotel at a cheap price. When we got there, there were several problems with the room so we contacted Jewel in the Crown (after three days) and asked to be moved. The rep, incredibly disgruntled at having to come to the hotel, discussed our issues loudly around the pool and then finally withdrew the offer to move hotels. Also making comments such as "This is Turkey" when explaining dirty rooms!!!! That is most certainly not Turkey and appalling comments to make!
When I returned, I contacted Jewel in the Crown regarding my stay, but have been blindsided by a failure to investigate, false statements from reps and a refusal to look into my complaint.
Will never use Jewel in the Crown again! Absolutely disgraceful service.
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