DO NOT BOOK WITH JETLINE!!!!!!!!

Click here if this is your business
★★☆☆☆
1.9 / 5
26% of users recommend this
Click here if this is your business

Guest's review of Jetline Travel

★☆☆☆☆

“DO NOT BOOK WITH JETLINE!!!!!!!!”

Written on: 22/02/2013

Booked my holiday to turkey 10 months before going. I had emailed the hotel direct to see about a room with a balcony, i was told they didnt have a booked for my name/reference number. I contacted jetline who said the group book so it would not come under my name. 2 days before the holiday I got an EMAIL to say the hotel they had given us was over booked....how was this possible when we booked so far in advance? I then had to contact them on a number that charges through the roof and was on hold for 40minutes. When I finally got through to them the staff where very rude and aggressive basically telling me I had 3 choices of hotels to pick from. The first 2 were in a completely different location!!!! The third one no-one had ever even heard of, took me hours of research before I felt we had to accept in fear of not having anywhere to stay! I was on the phone to jetline for nearly 2 hours asking to speak to a manager and the woman got quite angry shouting down the phone at me advising there was no manager! In the end she finally put me onto a manager who I explained everything to once again, and to my surprise she was as bad as the previous woman. No one at this company took responsibility for this mess and it caused a lot of upset and stress to which I became unwell. This company is a joke and customer service.....what customer service? It's a disgrace and I for one will never be using this company again. Stay clear and book with someone else!!!!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review