Written on: 15/10/2012 by Firmstone (1 review written)
Myself and my parter booked a holiday to fuertaventura last year. When we called jetline travel to book they told me a price which included everything. They took my card details and assured me everything was done and I would get confirmation in a few days. After I hung up I got an email from monarch thanking me for booking my flights. I then got a phone all from a 'manager' at jetline travel advising me that they have been unable to book my flights as the price had increased and they need my permission to take more money off my card, they also advised that there were no more standard rooms available at the hotel and I would need to pay more to upgrade to a suite. As you can imagine I was very angry and advised I would not be paying any more money for the holiday and why had I had an email from monarch confirming my booking?! Whilst on the phone I was looking through the brochure for the hotel to discover all rooms were the same and there were no 'class' of rooms. I refused to give permission to take more money and the 'manager' advised they would have to cancel my holiday...I said ok cancel it. He then put me on hold and came back to say they would honour the initial price!!! What a con!! Although I have to add we did not have any more trouble from them and the holiday went very smoothly...our transfers were far better than those of people who had booked through larger companies, all paperwork sent on time etc. After the initial incident I do feel they redeemed themselves, however I would not book through them again...
As rated by our community of reviewers
" Lovely, relaxing holiday. " Read More
" Use every time " Read More
" Good hotel website " Read More
" No Hassle " Read More
" Very good customer service " Read More