Written on: 10/07/2014 by Holman425 (1 review written)
I booked flights from Sydney to Europe for 2 people - the staff were efficient, flights seemed perfect and an excellent deal. All flights were confirmed, paid for and ticketed ($9,000). (90% was paid by TT and 10% by Credit card as JetNsave requested).
Two days before the flights were due to leave JetNSave informed me that the flights booked no longer existed. I was offered alternative flights which due to leave a day earlier, these were impossible as the passengers were mid-flight on another flight at that time. JetNsave did apologise for the inconvenience and 'willing to refund you the full amount of your purchase'.
After numerous emails I finally received the 90% TT refund but two months later I am still waiting for the Credit card refund.
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Written by PompeyJudy