Written on: 21/10/2012
Jet2Holidays has been the best ever holiday company we have ever booked with . The customer service is fantastic and will go above and beyond to help you with anything .
Check in was simple with no ques (and no , we didn't check in on line) . When we got to check in , we found out there was a technical error with our jet2 plane , so another airline was filling in for them (Titan airways) . Everything was the same , flight time same , meals , seats and even jet2 staff on board , so it was virtually a jet2 flight . It actually worked in our favour because we had a lot more leg room plus tv's on the plane , which we wouldn't of had on a jet2 plane .
When we landed at Dalaman we had a rep there waiting for us with a red jet2holidays t shirt on . He was very very friendly and directed us to our coach . He stayed on the coach the whole 2 hours and took everybody into their hotel , which was brilliant . He gave everybody a envelope with contact details and such . He came and introduced himself to everybody to ask how we are and if we had any questions or any help needed .
The next morning we had a welcome meeting at 10.15 and he advised us how to get best currency rates , cheap transportation and excursions . Also gave details of departure coach pick up times .
In the hotel (green nature resort in marmaris) there was a notice board with all our reps contact details and the coach pick up times . The coach came right on time , not a minute late , and the rep came in making sure he had everybody on his list and he didn't leave until he had EVERYBODY .
Flight back was right on time , no delays , and more friendly jet2 staff . The leg room was totally fine , we had standard seats and I am over 6ft 4in and I had NO problems . Absolutely fine . Also the food on plane , the pre paid meals , was really really tasty .
In all , we LOVE everything about jet2holidays . We felt really looked after and customer service is fantastic .
Go with jet2holidays , you will not regret it !
Im Already looking on their site for next years holiday with them !
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Written by frichardson