BEST OF JAMES!!!!!!!

AROMO 142, MAR MENOR GOLF RESORT, COSTA CALIDA. FAMILY OF 5, 2 ADULTS AND 19, 16 AND 14 YEAR OLDS.

Our week's stay in Spain this summer with James Villas was very disappointing, especially as it was classed as a Best of James holiday and we spent nearly £4,000 with them.
We assumed that as we received no email before our departure with any travel documents, that we were to book in at our departing airport and then a James Villas rep would greet us at the arrival airport with our car hire document, directions to the villa etc. This was not the case. We had to make several calls to obtain all this and use our mobile phone 'map app' to find the Villa - not the best start to our holiday and we received no apology for the inconvenience and lack of email with all our necessary travel documents (yet we were constantly receiving emails from them about other holidays and their sale before, during and after our holiday!)
The Villa was suitable for 6 - the bedrooms were fine, but the living area was too small - and the dining table in the lounge seated 4 only! The pool could not accommodate us all at once either.
We were told we could use the pool at the Intercontinental Hotel for a small fee - this was not the case when we asked at their reception - we were told that after the trouble experienced by non residents last year, the use of the pool etc had been removed for non residents!
The master en-suite shower door was broken and there was mould in the sealant around the shower base. The walls were marked where furniture etc had brushed against them.
The games table supplied is far too small for anyone but very small children to enjoy.
The PS3 is not a games console, it is used to play the dodgy DVD's supplied, there are no games.
When we received a knock at the door mid week to change the towels etc, we told them it was inconvenient at that time and could they come back. They never did. We went and asked for new towels the next day.
The weather was fantastic and we visited some great towns, restaurants etc nearby.
The villa could be great for a party of 4 as long as the maintenance issues are addressed and the use of the hotel's pool is clarified.
We have complained and received a £100 voucher towards another holiday with them.
Our complaint has been escalated.