Disorganised, Dirty & Disinterested

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Guest's review of Inghams www.inghams.co.uk

★★☆☆☆

“Disorganised, Dirty & Disinterested ”

Written on: 01/03/2013

Booked a whole chalet for family New Year holiday (Victoria 2, Meribel).
Flights & transfers were good.
Arrived in Meribel to find previous guests still in the Chalet and not due to leave for another hour. Chalet was in a state of chaos, no rooms were ready, the main living area hadn't been cleaned at all and there were buckets, brooms and cleaning materials strewn around the room with little piles of swept up dirt dotted around. Staff seemed clueless as to what should happen and after about half an hour of confusion we decided to leave chalet to find something to eat, having been travelling since 3am.
Whilst the chalet staff were friendly and helpful, they seemed inexperienced. We had no bread for two days with dinner (soup starter both days) as they hadn't received any from stores. Also we requested hot chocolate and nutella but neither were avaiable from 'store' so we ended up buying our own. One brand of cereal ran out during week and we asked for replacement but it couldn't be provided from 'store' so again, we purchased our own.
The kitchen was filthy and the oven door was missing! During a mid week check by Inghams resort staff the kitchen failed it's hygiene check. There was turkey still in the fridge left over from Christmas week and frozen sausages left defrosting on top of other cooked meats.
The Resort Rep was disinterested when we gave feedback about our arrival and just dressed down the chalet staff within our earshot when we had siad we felt they were not getting the support from Inghams that they perhaps needed.
Lastly, the chalet was advertised as having a DVD player but there wasn't one on arrival. We did get a rather old one provided a few days into the trip but it had no remote control and so most discs wouldn't play as you couldn't select the play option.
We are regular skiiers and have enjoyed many chalet holidays. I would not book an Inghams holiday again and would not recommend it to friends.

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Conantheblacksmith's Comment

Written on: 13/03/2013

not surprised at all

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