Item: Inghams www.inghams.co.uk
Rating: 1

Guest's review of Inghams www.inghams.co.uk

“INGHAMS THREAT TO DENY BOARDING”

★☆☆☆☆

written by on 29/02/2012

My family and I have just returned from a Skiing Holiday to Zermatt, Switzerland. On the coach we purchased 4 ski passes and our Visa card had a carbon print made of it and we were instantly given our passes. However 3 days into our holiday and the junior rep informed us that the transaction had not gone through for the ski passes and it appeared our bank had blocked the transaction as a matter of security. The resort rep then got involved and set about harrassing us with telephone calls and enquiring about whether our parents could pay for them in the UK, to which we had to explain that they were deceased. Finally she came to the hotel whilst we were sitting having breakfast and started making demands for payment again, threatening us that if they were not paid for before we left Switzerland, then we would be denied boarding our Monarch flight home. We were left for the remainder of our holiday fuming and anxious and having to make our own plans to return to the UK. We did get home only to find out that Andrew Stewart, Chief Financial Officer had given the resort manager the instructions to threaten us, to which he is now denying in letters due to its severity and breach of his ABTA Code of Conduct. DO NOT TRAVEL WITH THIS COMPANY IF YOU WANT TO ENJOY AND RELAX ON HOLIDAY

write a review

Conantheblacksmith's Comment

Written on: 13/03/2013

Basically i came out for a weeks snowboarding with a mate of mine... when we got into the pension after 25min wait outside in the snow- the austrian twin was totally unacceptable- a double bed with two single mattresses- so i had to sleep on the floor for 4 nights... the room was a damp basement room at the whitten house- it smelt damp ! and only noticed the woodlice after a couple of days...and it wasnt until thursday night that we got moved to a better room with two separate beds... pls see the feedback below...

Me and my buddy were pretty shocked by the initial first room and when we complained to the rep- kev- surname unknown- he wouldn't give his surname ! he told us that was how things were round here and we should have read the small print !! I've been to austria before and never experienced a double bed with two single mattresses. In fact I've never heard of it anywhere else in the world.

The insect problem was pretty disguisting and i know that they were woodlice and werent gonna bite- but still I dont wanna sleep in a room with them crawling around everywhere... I must have killed about 30 and filled up three glasses- the video is of the last lot that i scooped up after breakfast- 15mins after chucking out about 30- or so..pls see info below

The replacement room had twin beds and crisp sheers unlike whitten pension which where pretty old and skanky... the window into the shower room must be a cultural thing but the dodgy plug sockets aren't really on in any country.

We would like a partial refund for our disapointing holiday, I worked hard to save up and go away and expected much better especially from a large reputable company.

Reply to this comment