POOR BACK UP SERVICE

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sandradonovan's review of IGLU Cruise www.iglucruise.com

★☆☆☆☆

“POOR BACK UP SERVICE”

Written on: 14/04/2014 by sandradonovan (1 review written)

We have booked the Regal Princess for the July 12 night cruise and last Saturday contacted the airlines to purchase extra baggage allowance. The Inbound flight with Easyjet was excellent £17.00 for another 20 kg bag. However, the outbound flight with Monarch wanted £235.00 for a 12KG bag and wont allow any more than that. So we have rebooked the outbound flight ourselves with Easyjet total cost of £299.00 for 2 passengers and 60kg bag in total. Iglu were not interested at all and offered us £26.00 compensation. (IF YOU ARE FLYING OUT TO A MED CRUISE MAKE SURE YOU ARE NOT ON A MONARCH FLIGHT).

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