HouseTrip - www.housetrip.com Reviews
Latest Reviews
★★★★★
“simply the best”
Written on: 24/05/2013
Had wanted to travel to Dubrovnik town/area for some time and researched TripAdvisor for suitable location and accommodation but was undecided. Then a Sunday Times article on Croatia gave the House Trip link and was very impressed with the ease of looking at a broad choice of venues and the fact that you could select upto 5 before deciding. My decision was ultimately based on the positive reviews by previous visitors to this apartment. The whole booking process and response was excellant,... (read more)
★★★★☆
“Good service and support”
Written on: 24/05/2013 by martollena
I got the link to HouseTrip from a friend, and am satisfied with the support they provide. The apartment we chose had an instant booking option, and in the beginning I was a bit surprised that I couldn't contact the host by any means until I have completed the booking. But after I called the customer support they helped me to find out additional details I needed to know before making the booking. (read more)
★★★★★
“My Experience with Housetrip”
Written on: 24/05/2013
Booking the apartment in Paris with Housetrip was very easy, and when I needed help in making contact with the landlord, this was immediately forthcoming and extremely useful. I have no hesitation in recommending Housetrip to others who want to book accommodation abroad. (read more)
★★★★★
“easy to rent, great website”
Written on: 24/05/2013
it was very easy to rent from Housetrip. There was plenty of choice and I found what I wanted in an apartment. The apartment I rented ended up being one of the best vacation rentals I have ever rented. (read more)
★★★★★
“Great properties at good price. No issues at all. ”
Written on: 24/05/2013
Great properties at good price. No issues at all. Quick booking, secure payment, good support from housetrip team. I will definitely use housetrip again. (read more)
★★★★★
“Great first experience - I'll do it again! ”
Written on: 24/05/2013 by jrretterath
We had a group of six people travelling together and needed a place to stay in Paris. House trip helped me find a great place to stay that made our holiday very affordable. The review of property was great - the pictures were accurate and interesting. The process of payment was very smooth and I was connected up with the property owner who was wonderful about helping us with information about the area and what we should plan to see. I would definitely do it again and have already... (read more)
★★★★☆
“Can be better than a hotel”
Written on: 24/05/2013
We reserved an apartment in Paris four months in advance. We had to pay in advance too. I am satisfied with the apartment but I wish the payment could have been deferred. I also wish the refund conditions would have been less stringent. By the way, their contact address is in Portugal, not in the UK. (read more)
★★★★★
“Easy and convenient”
Written on: 24/05/2013
Using the HouseTrip was very comfortable and easy. A reminder about leaving and contacting the host, messages about host's addresse and phone number assure safety and comfort. In addition, the assistance I received from HouseTrip crew was helpful! (read more)
★★★★★
“HouseTrip Is Fantastic! ”
Written on: 23/05/2013
HouseTrip was an amazing company to go through for a trip to Europe or anywhere. Everything happened really smoothly and all payments were exactly as they said on the website and we only paid as much as what was listed as extra payments for cleaning or breakages fees. On our trip to Europe we booked four apartments through HouseTrip and every one of them went well. From everything HouseTrip did for us they were a very professional and helpful company and were always willing to help us with... (read more)
★★★★☆
“I love Dubrovnik”
Written on: 23/05/2013
Good location. Good appartment Superb view but high up so need to be fit to get home in evening. Hosts are lovely friendly people. Getting around was easy - near to buses for old town. Short walk to beach , supermarket and eating places. Appartment could do with sun loungers on patio for relaxing and a BBQ to use would be good, but otherwise superb. Excellent week's break (read more)
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Showing 1 - 10 of 1101 Reviews
★★★★☆
“Concise, Realistic, Easy to use”
Written on: 23/05/2013
I appreciated the fact that there are genuine real, helpful people at the call centre. The site would benefit from grouping the properties by location (neighborhoods, arrondisements etc), otherwise is clean and very easy to use. (read more)
★★★★☆
“All's well that ends well!”
Written on: 23/05/2013
Our original booking was bounced by the property owner, who had managed to double-book her property through another agency. HouseTrip were very helpful in finding us a replacement that met our requirements. (read more)
★★★★★
“Easy, Nice and friendly!”
Written on: 23/05/2013
HouseTrip is reliable and an easy way to find your holiday house. (read more)
★★★☆☆
“Great concept, pricing questions ”
Written on: 23/05/2013
God properties, broad selection, accurate description, smooth process However, very questionable pricing practices: we booked the property, were informed that we could get it, provided we accepted a 500 euro increase (25% extra) versus the listed price. (read more)
★★★★★
“Vacationhouse with garanty”
Written on: 23/05/2013
What I like about housetrip is the info they gave me treu email and text. How they lett you know the step that where taking for making the booking and then getting there. I would certainly recommend this because house tripthe agent can help you along for a booking when it is not going good and you know your money is not going up in smoke as they give the money the day after you have arrived. And you have many options of a house (read more)
★★★★★
“Very friendly prompt and clean and convienient to get...”
Written on: 23/05/2013
Very friendly prompt and clean and convienient to get to city we were very pleased and it was very affordable and would no hesitatr to recommend to family and friends and have done so already (read more)
★★★★★
“Great service, great accommodation - all went smoothly!”
Written on: 23/05/2013
Great service, great accommodation - all went smoothly! (read more)
★★★★★
“Second time I use Houstrip. Twice I had a very good...”
Written on: 23/05/2013
Second time I use Houstrip. Twice I had a very good experience. I would recommend it to friends. I already did. (read more)
★★★★☆
“This is my 2nd booking with Housetrip.com and i have...”
Written on: 22/05/2013 by sharon4t (1 review written)
This is my 2nd booking with Housetrip.com and i have to say that its been overall a very positive experience. Great choice and price range of properties to choose from. Booking is easy and the staff very helpful . Its a gerat way to arrange your own holiday with a fair amount of flexibility. I will definately be doing this again. (read more)
★★★★★
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Showing 11 - 20 of 1101 Reviews
★★★★☆
“Perfect Paris Home Base”
Written on: 22/05/2013 by USTravelers
Location, location, location. This one is a great home base. Went with 3 friends and found apartment to be perfect for our needs. Only drawback was creepy staircase which we learned to ignore due to centuries old building. Interior of apartment was with all modern amenities, lovely master bathroom. We asked for additional blankets and pillows which were delivered without question. Being above a boulangerie was very convenient as well! (read more)
★★★★☆
“A nice and safe way to find a home abroad. Tried the...”
Written on: 22/05/2013 by veravoro
A nice and safe way to find a home abroad. Tried the sevice last year and were very satisfied. We got everything we wanted, the housetrip support team helped us a lot when we had problems with booking of the property we wanted and answered my questions in detail. May be it took them a bit longer than I wished but we didn't have any problems with that. Also they sent us visa statement in time last year. the description of the property we chose was accurate, the pictures were real. This year... (read more)
★★★★☆
“Fine”
Written on: 22/05/2013
It worked fine. Would recommend using this website. No problems at all. (read more)
★★★★★
“Really simple, loads of choice”
Written on: 22/05/2013
HouseTrip was so easy to use, we looked around a bit to find a place within our budget with everything we needed, which was really easy to do. We then had really prompt communication with our host and everything went smoonthly. I would definately use it again for future trips. (read more)
★★★★☆
★★★★★
★★★★★
“Studio near the Eiffel Tower”
Written on: 22/05/2013
I loved everything about the rental property. The location was great! Close to the Eiffel Tower, the Seine and a metro stop. Plenty of great restaurants and small shops nearby. The studio was clean and cozy and very easy to get to from CDG airport. I would recommend this studio to someone and would stay again. My only complaint was that I could not stay longer in Paris! (read more)
★★★★★
“Visit in Paris”
Written on: 22/05/2013
The appartment is nice, it offers enough space with well equipped kitchen. It is situated close to Belleville metro station, 5 minutes by foot and also there is a bus stop right in front of the building. Also there is supermarket, bakery, pizza resaturant right next to the bulding. Our host was very nice, we arrived late at night she was waiting for us and didn't ask for any fees for for late check in and cleaning. At the last day because our fligt was at 20-00 h she proposed to take our... (read more)
★★★★★
“holiday apartments”
Written on: 22/05/2013
Nice description of property I was looking for. Booking process was very easy to complete. Help desk staff offered me their services very quickly so I felt I can get any info in no time. (read more)
★★★★★
“great appartment in the middle of Rome”
Written on: 21/05/2013
The apartent met our needs. It was great, clean, very close to the subway station of the A line. If you like night life, this is the place for you. There is a night club in the same street as the apartment. The apartmentis clean, big, and the owner let us come 2 hours before check in time. Theapartment has a queen bed, with a lot of storage for you clothes, robes are available fo you to use. The bathroom has bathtub with shower, a hairdryer, the kitcen is even stocked with a washmachine,... (read more)
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Showing 21 - 30 of 1101 Reviews
★★★★★
“SUPER!”
Written on: 21/05/2013
Great apartment for up to 3 people...clean, convenient and comfortable...wonderful location. (read more)
★★★★☆
“Clean flat with a nice host”
Written on: 21/05/2013
A small, but cosy and clear flat with a really nice owner. The studio is not far Montmartre and really close to a metro station. He was very flexible, communicative and attentive - which we highly appreciated. Clean towels and sheets were provided. Thank you! (read more)
★★★★★
“I usually stay in hotels on holiday but decided to...”
Written on: 21/05/2013
I usually stay in hotels on holiday but decided to check out apartments to stay in instead. House trip was very helpful, and I found a wonderful apartment for myself and two friends in Berlin. The apartment was great, clean, spacious and well furnished. Contacting the owner was easy through Housetrip and the transaction smooth. Will definately use again when going abroard! (read more)
★★★★★
“Fantastic customer service”
Written on: 21/05/2013 by danilogutierrez
House Trip has been fantastic to deal with and helped manage a last minute disaster with our Rome booking responsively and without delay. Their website is a delight to use and I would happily book any future accommodation through them! (read more)
★★★★★
“Professional web site with great accommodation”
Written on: 21/05/2013
The House Trip team was very helpful in answering my questions, but the wait for responses took a little longer than expected. The accommodation listed is very good, and the booking process is quick and straight forward. Also the administration charges are very reasonable. I will book through House Trip again. (read more)
★★★★☆
“About HouseTrip”
Written on: 21/05/2013
No issue with the agency. Easy to book and no surprises later! (read more)
★★★★★
“This is the way to travel..”
Written on: 21/05/2013
Our first time using apartments instead of hotels. This made it really easy. I won't be going back to hotels. (read more)
★★★★★
“Brilliant alternative to hotels”
Written on: 21/05/2013
A group of friends decided to book an apartment in Dubrovnik and stumbled across house trip. We wanted to stay somewhere that would feel more like home and allow for a more relaxed stay rather than booking a hotel. We chose a gem of an apartment from a wonderful selection. House trip was easy to use and comparing properties was quick as all information is concise but complete. Booking process was simple, the website initiates an email exchange between customers and hosts. Money is... (read more)
★★★★★
“Great Experience”
Written on: 20/05/2013
I wanted to stay in apartments in the cities I was visiting because I wanted to experience more of what it would be like to live in the cities. That was certainly fulfilled. At the same time, I was concerned about making contact with the hosts and the possibility of having to function in either Italian or French on the trip. That was not a problem. I was able to communicate with the hosts,or in the case of Paris, the host's representative without problems. (read more)
★★★★★
“Perfect and highly recommended website”
Written on: 20/05/2013
I came across HouseTrip while looking for a hotel for our trip to Porto for a family event. The property was advertised on the website. When we got there, all the details we had before our trio were accurate, the communication with Housetrip and the host was very easy and available. we needed some small help on the second day, Housetrip was there and responded immediately helping facilitated and clear a small query. I would use them again with no doubt. Highly recommended, good quality and... (read more)
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Showing 31 - 40 of 1101 Reviews
★★★★★
“Lots of available vacation rentals where others don't”
Written on: 20/05/2013 by ricktoday
We've booked three rentals with Housetrip in Germany, Austria and France. All have been as described and the entire transaction process easy to deal with. Many of the locations that we attempted to find availability in, Berlin, Prague, Vienna, Strasbourg, were not found on other sites. Housetrip follows up and does an excellent job with the guest. (read more)
★★★★★
“HouseTrip in Roma!”
Written on: 20/05/2013 by KatesinAtl (1 review written)
I used House Trip to set up my stay in Rome, Italy. I looked for several days on several different sites to find affordable and accessible accommodations. House Trip had the best and least expensive options and I ended up booking through them. I was very happy with my booking and they way House Trip set up the arrangement for me. I will definitely use them again as I travel a lot and feel this is a friendlier, better way to stay away from home than a hotel or hostel. I would have liked to... (read more)
★☆☆☆☆
“45 bd de la Croisette 06400 Cannes (A Horrible Experience)”
Written on: 20/05/2013 by dadgcg (1 review written)
I want to start off by saying that I started in my search for an apartment to rent while I was in Cannes France. I have stayed in Cannes many time before and it is one of the most beautiful city's I have ever seen. When I discovered House Trips Rental Property's, I had become very excited about this location in particular. The reason it caught my eye was location. I had known of the Grand Hotel and new of it location. Like many hotel's in Cannes there might be half of the residents that has... (read more)
Andrewhousetrip's Response to dadgcg's Review
Written on: 23/05/2013
Hello David, my name's Andrew and I work for HouseTrip.
I'm truly sorry for the tough time you've had with your Host in Cannes. My colleague Camille is currently still dealing with your case and has just this morning spoken with your friend Valerie.
This is a complicated case with many things to take into account as I'm sure you are aware.
However this is still an ongoing investigation without a definitive outcome yet, and we will make sure that the best solution is reached. Once again we're sorry you haven't had the best possible HouseTrip experience and we hope to resolve this to your satisfaction.
Best regards,
Andrew
Reply to this comment
★★★★★
“First time - satisfied”
Written on: 20/05/2013
Everything was as presented. We were satisfied with our stay and features of the apartment. (read more)
★★★☆☆
“Simplify communication with hosts,”
Written on: 20/05/2013
We really liked the apartment we book through Housetrip but the communications with hosts "before booking" were just too much difficult. The navigation of the site is cool and is very easy to search for the right accommodation but is just a pain to get in touch with a host before booking, it feels like you have to make a commitment with your host before contact her. Apart of that everything was really cool. (read more)
Andrewhousetrip's Comment
Written on: 20/05/2013
Hello,
My name's Andrew and I work for HouseTrip.
Thank you very much for the kind words. It's great to hear that you had a good time in your apartment and that you found the site easy to navigate. We've spent a lot of time getting it this cool!
The only thing you need to do to be able to contact a Host is send them a no-obligation Availability Enquiry. This lets the Host know that you are interested in their property, and you can then send them a message by visiting the Enquiry in your HouseTrip inbox.
No request for payment is sent to you until the Host confirms their availability. Even then though, you can still carry on messaging each other without paying anything.
I'm sorry that the messaging took away from your enjoyment of our service. Please keep in mind however that having communication occur through the HouseTrip system is the best way to protect our Guests and Hosts from scam bookings.
However we are always happy to hear constructive criticism, so again, thanks for letting us know which parts of the user experience you found lacking. Every piece of feedback makes us better.
Warm regards,
Andrew
Reply to this comment
Saa197's Comment
Written on: 22/05/2013
Hello,
Just was tryed to find the way to contact the Host of
Castel Sant Angelo Cossa in Rome. But didn,t find on website any signs of no-obligation Availability Enquiry.
Can you help me?
Regads
Reply to this comment
Andrewhousetrip's Comment
Written on: 23/05/2013
Hello,
The property you are looking to rent is listed as Instant Booking. This is a status given to our top properties and means that the Host historically offers an excellent service and the property has received many positive reviews. As such, we allow a booking to be made and payment to be taken straight away, without needing to send through an Availability Enquiry first. Our Instant Booking properties are so popular that they get booked without any discussion with the Host first. If you would like to contact the Host first I recommend trying to book an "On-request" property.
Best regards,
Andrew
Reply to this comment
★★★★☆
“easy to use”
Written on: 20/05/2013
I found the site helfull,informative and easy to navigate. A good selection of places to stay. (read more)
★★★★★
“Excellent”
Written on: 20/05/2013
Excellent, top location, friendly and much better than expected. (read more)
★★★★☆
“Amsterdam houseboat holiday”
Written on: 19/05/2013 by Randomfish
The description was accurate and fair. The booking process was efficient and clear, with helpful emails. Our only concern was that when we had a little difficulty contacting the owner, Housetrip did not return our email very quickly but all was sorted out eventually. Overall, we would use the agency again. (read more)
★★★★☆
“Best apt sharing site for European vacations”
Written on: 19/05/2013
Ability to speak directly with hosts, the ease of which to choose filters and view properties on a map. Communication with Housetrip staff is also very good. Also, the translation tool seems to work very adequately. (read more)
★★★★☆
“Easy peasy!”
Written on: 19/05/2013
Lots of apartments to review, with an easy request process and a very easy payment process. Also, the email reminders were nice. It seemed a bit odd that the reservation and payment process involved Housetrip but then they said "OK, now contact the owner for arrival arrangements, etc.". It worked, but I was nervous when the owner did not respond to my first email. (read more)
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Showing 41 - 50 of 1101 Reviews
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Andrewhousetrip's Comment
Written on: 23/05/2013
Hello,
My name's Andrew and I work for HouseTrip.
Please let me know the username of your HouseTrip account so that I can investigate your concern?
We do allow Hosts to contact Guests before the completion of a booking so I would like to find out if a Host has acted this way so that I can rectify the situation.
Thank you.
Best regards,
Andrew