Written on: 18/08/2012
Rest assure you are in good hands - if your apartment is not to your satisfaction their team will do the best to find you an alternate place and refund any difference. Always available and very polite with commitment to customer satisfaction.
I have used them twice this summer and both time very satisfied with their service even though in Berlin we had a hitch but they worked with the apartment owner - moved me to another upgraded apartment and got me a refund. I am sure the market is competitive but I will use them again due to my own experience.
Keep it up HouseTrip and thank you for making our vacation very pleasant.
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