HotelsOne Reviews - www.hotelsone.com

★★★★☆
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Latest Reviews

★☆☆☆☆

“Not a Good Deal”

Written on: 28/06/2014

Made my reservation on-line. Credit card was charged the next day, although I would not be staying at the hotel for 6 weeks. Then, when i checked out of the hotel, the receptionist asked if I wanted a receipt. I told her I did, to be sure that I was not being charged again. The receipt amount was for 441.41 LESS that HotelsOne.com had charged my credit card. When I called HotelsOne.com, they stated that they bought a block of rooms, and that I would have been charged a higher price at… Read Full Review

Hotelsone's Comment

Written on: 30/07/2014

Dear,

Our apologies for the inconvenience you have experienced.
Could you provide us with a bookingsnumber so we can investigate this matter.

Thank you in advance.

Kind regards,
Hotelsone

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★☆☆☆☆

“No Refund Yet- still waiting”

Written on: 21/06/2014 by slyguy (1 review written)

i cancel my hotel room i reserved thru hotel one on 5/28/14 and my bank acct has not been credited to date(6/20/14),i attempted to contact via phone about this matter and was given a run around… Read Full Review

Hotelsone's Response to slyguy's Review

Written on: 30/07/2014

Dear,

Our apologies for the late reply, could you provide us with a bookingsnumber so we can investigate the status of your refund.

Thank you in advance.

Kind regards,
Hotelsone

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★★☆☆☆

“NO RESERVATION MADE AFTER 100% AMOUNT DEDUCTION”

Written on: 12/05/2014 by Mamudu (1 review written)

I had made a Reservation via Hotelsone to Embassy Suites Hotel-Houston Energy Corridor about One and Half months to OTC, my Card was immediately debited with full amount and a Receipt issued. However, on reaching the Reception Desk on the 4th of May 14, I was shocked and embarrassed to be told that NO RESERVATION HAD BEEN MADE FOR ME!It took the intervention of the Hotel Manager(Arhur)upon sighting the receipt to make calls and got me speaking with a staff of Hotelsone. He(staff) told me I was… Read Full Review

Hotelsone's Response to Mamudu's Review

Written on: 13/05/2014

Dear ,

Our apologies for the inconvenience you've been through. Could you provide us with your bookingsnumber so that we can further investigate this matter, to see what have went wrong with the reservation. We are looking forward to your reply.

Kind regards,
Hotelsone

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★☆☆☆☆

“terrible site, a rip off company who doesnt respond”

Written on: 11/04/2014

This site says they have a price guarantee. Well that was not the case with me. I booked a two night break with hotelsone for a price of 360 pounds. The next day I discovered I could have booked direct with hotel for exactly the same room on dinner bed and breakfast for 28 pounds less. I called hotels one and explained the above, they asked me the hotel site I had seen the price and as I was telling them they hung up on me. I called straight back and once again when I explained I could get… Read Full Review

Hotelsone's Comment

Written on: 18/04/2014

Dear,

Sorry for the inconvenience you have experienced. Could you provide us with a bookings number so we could investigate this matter further.


Kind regards,
Hotelsone

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★★★★☆

“Easy & Simple”

Written on: 26/03/2014 by Reese344 (1 review written)

From a friend we got a reference so we tried it out. The site is easy to use and simple to book, I recommend others to book through Hotelsone… Read Full Review

Hotelsone's Comment

Written on: 03/04/2014

Hi,

Thank you for using our services. We look forward to your next booking.


Kind regards,
Hotelsone

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★☆☆☆☆

“Horrible”

Written on: 01/02/2014 by Saraelaine07 (1 review written)

The person that I talked to said "okay, if you want to sleep in your car that is okay with me." I not okay with that. When I called back to make a reservation, they asked why I was calling and I said to make a reservation and they said they could not help me because of a precious call. I said nothing ride or dishonorable to the person helping me so I did not understand why I was not being helped. So I called the hotel that I was trying to book with and the apologized to me and said I had a… Read Full Review

Hotelsone's Response to Saraelaine07's Review

Written on: 04/02/2014

Hi,

Our apologies for the bad service.Can you send us your bookingnumber, so we can look into this issue.

Kind regards,
Hotelsone.com

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Saraelaine07's reply to Hotelsone's Comment

Written on: 04/02/2014

I never booked the hotel through hotels one.com. I decided to go ahead and make the reservation when I got to my destination.

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Hotelsone's reply to Saraelaine07's Comment

Written on: 15/03/2014

Hi,

Sorry for the delayed reply.Our apologies once again for the inconvenience you experienced. But could you consider removing the review about Hotelsone.com, because you indicate that the hotel in question was not booked through us. Having this negative review makes it seem as we are responsible for the bad customer service. Thank you in advance.

Kind regards,
Hotelone.com

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★☆☆☆☆

“BE CAREFULL --- UNRELIABLE - they charged me in the...”

Written on: 28/01/2014 by ma.se.b (1 review written)

They charged mi in the wrong valuta, and i paied 6 times more than what i was supposed to pay. I have been trying for 15 days to solve the issue, nobody takes responsabilities. I call, they tell me to write an email. I write the email, they tell me to call. Then i try to write again, they say that they can see the mistake happened, but i need to contact the hotel. The hotel, has of course absolutely nothing to do with the booking. I am really worried about my money - a difference of 320… Read Full Review

Hotelsone's Response to ma.se.b's Review

Written on: 30/01/2014

Dear Customer,

Thank you for your inquiry. We apologize for any confusion or inconvenience caused to the client.

Our records reflect that the charge for the reservation was 365.45 DKK, but the client was billed 365.45 USD. This was caused by a known issue which is being addressed.

Due to this error, we have issued a 298.95 USD credit on the reservation. The DKK currency equivalent of this amount will be refunded to the account used at the time of booking. The credit will be processed within 24 hours, and the bank should post the credit to the account within 3-7 business days.

Kind regards,
Hotelsone.com

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★☆☆☆☆

“Ripp Off Report!!!!!”

Written on: 24/12/2013

Ripoff Report!! Do not use this service, they charge additional taxes and fee's above and beyond the normal charges, charged by the Hotel itself. They also have a ridiculous cancellation policy that if you read clearly states that a 1 room night cancellation fee applies to any cancellations before or after a stated date! This service should be shut down indefinitely, ridiculous!!!!!… Read Full Review

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★☆☆☆☆

“Totally unwilling to work with the customer ”

Written on: 13/12/2013

Understand that there are policies - but they were TOTALLY unwilling to work with us when we had received the reservation through a raffle - They wanted DOUBLE the original cost (which had already been paid for) to change the date. Original cost $145 for one night. I called the hotel and they said they would be happy to work with hotelsone to change the date - hotelsone would not even call the hotel. Wanted a $147 penalty and then ANOTHER $112 to book for the night we wanted. Obviously did… Read Full Review

Hotelsone's Comment

Written on: 23/12/2013

Dear Customer,

Our apologies for the inconvenience. Can you send us your bookingnumber, so we can look into this problem?

Kind regards,
Hotelsone.com

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★★★★★

“I have traveled to Montego Bay for both buisness and...”

Written on: 21/10/2013

I have traveled to Montego Bay for both buisness and pleasure. There is not a more affordable hotel, with all the amenities provided in this all inclusive resort. The staff is great, rooms are clean, and the atmosphere is pleasant. Whether traveling by yourself or with the family, thisnplace has it all. Management is terrific… Read Full Review

Hotelsone's Comment

Written on: 23/10/2013

Dear Customer,

We're glad that you enjoyed your stay at our hotel. Have a great stay and don't hesitate to use our service again.

Kind regards,

Hotelsone.com

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★★☆☆☆

“Bad experience”

Written on: 01/09/2013

We checked in on 8/27/13 and had to leave by 1:00AM because of a flee problem My sister-in-law felt as if something was clawing on her so she got up and found a flee on her forehead. She then found flees all over the bed. Mine and my wife's room was not clean. The clerks were very nice and understanding… Read Full Review

Hotelsone's Comment

Written on: 04/09/2013

Dear Customer,

Our apologies for the inconvenience. Can you send us
your bookingnumber and full name, so we can look at this issue and make sure the
hotel will make sure the rooms are clean? Thank
you in advance.

Kind regards,
Hotelsone.com

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★☆☆☆☆

“Overcharged”

Written on: 20/08/2013 by B.F. (1 review written)

Made Hotel reservation with Hotelsone.com. Received total price, put my info in added credit card info. and clicked on block to confirm reservation at stated price. Reservation could not be cancelled. When I received a e-mail confirming reservation, the price was greater than I had approved. After much arguing with customer service with no results, I ask to speak to a manager. Manager was very rude but did agree to a refund. As far as I'm concerned, this is no way to treat a customer. I… Read Full Review

Eurobookings_Customer_Care's Response to B.F.'s Review

Written on: 26/08/2013

Dear Customer,

Our apologies for the the way you were treated. We're glad that you finally got your refund, but we will make sure this doesn't happen again.

Kind regards,

Eurobookings.com

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★☆☆☆☆

“Warning: HotelsOne.com, best way on the net to be...”

Written on: 11/07/2013 by herenow (1 review written)

I booked through their online service. Very bad mistake. The one statement that HotelsOne was capitalizing on was "Best Rate Guaranteed" as noted on their homepage. This statement they show on their Home Page is simply a "LIE". Their snide- deceiving way of showing (Only 3 rooms left at this rate)on their rate comparison page is nothing more than a scare tactic to entice you into booking with them. They booked a reservation for me at a rate $109, ""seeing there was only three rooms left""… Read Full Review

Hotelsone's Response to herenow's Review

Written on: 11/07/2013

Dear Customer,

Our apologies for the service.
Can you send us your bookingnumber, so we can look what the possibilties are?

Regards,
Hotelsone.com

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Herenow's reply to Hotelsone's Comment

Written on: 12/07/2013

Your asking me to turn over my booking number to you when I'm not sure that you can even be trusted with that, it may cost me even more money. I'm sure if you were concerned about it I'm sure you could check the reservations YOU booked through Expedia

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★☆☆☆☆

“They did not make reservation”

Written on: 26/06/2013 by Geny (1 review written)

Actually, they did not make reservation. Do not use this site… Read Full Review

Hotelsone's Response to Geny's Review

Written on: 02/07/2013

Dear Customer,

Our apologies for the inconvenience. Could you tell which hotel you booked and which date it was. Thank you.

Regards,
Hotelsone.com

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★★☆☆☆

“Had to fight at every step for my refund”

Written on: 10/06/2013 by ssnnddds (1 review written)

I booked 4 nights in March for a stay in August and I was very careful to check that the reservation could be cancelled because our plans were not yet fixed. £430 was taken from my account. (fair enough). Things did change and in April I clicked online to cancel the reservation. I was horrified and quite distressed to get a message that my booking was non-cancellable and non-refundable. I emailed them to query it but twice received a return email saying I had sent a blank message. At that… Read Full Review

Hotelsone's Response to ssnnddds's Review

Written on: 18/06/2013

Dear Customer,

Our apologies for the service you received. We will make sure that our customers will be treated better. Thank you for mentioning it to us.

Kind regards,

Hotelsone.com

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★★★★★

“an other perfect stay after a perfect booking”

Written on: 08/06/2013

we had a perfect stay in a lovely hotel, after a simple booking @ hotelsone.com… Read Full Review

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★☆☆☆☆

“Cancellation fees”

Written on: 03/06/2013

As a family trying to plan a summer trip, we thought it would be nice to book a hotel early, and at a place with no cancellation fees so we could easily change our mind. With that, we decided to book a two night's stay at a hotel on hotelsone. When we booked, we paid extra so we could cancel if we so chose with no extra fees. Inevitably, we changed our trip plans and decided to cancel. There was a link in the confirmation email that led to a cancellation page, but when we followed it, it told… Read Full Review

Hotelsone's Comment

Written on: 04/06/2013

Dear Customer,

We're very sorry that the communication about the cancellation fee was not clear. Can you send us your bookingnumber, so we can investigate your booking? Thank you.

Regards,
Hotelsone.com

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★☆☆☆☆

“WHO'S GOT THE MONEY !!!!”

Written on: 17/05/2013 by ronburnett (1 review written)

Booked a room in Vancouver BC through HotelOne.com They immediately charged my debit account with over $500.00 in charges. I had to change my reservations a few hours later. They sent me a conf. of the cancellation via e-mail. 3 days have passed and no credit so I have been trying to contact them and guess what, only recordings now that says that I might get my refund in 30/days. I have e-mailed them and get the same answer. Funny the anser my e-mail in a minute but can not credit my debit… Read Full Review

Hotelsone's Response to ronburnett's Review

Written on: 21/05/2013

Dear Ron,

Our apologies for the inconvenience. Can you send us your bookingnumber so we can look into this issue?

Regards,
Hotelsone.com

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★★★★★

“Great trip, easy booking! Reliable”

Written on: 15/05/2013

We had some days off and decided to make a trip. We didn’t have much time to make a reservation so we decided to take a look at hotelsone.com because they work very well and are always quick in answering and confirming. The hotel we choose, again, was more than we expected. We strongly recommended the use of this page if you are looking for good hotels, reasonable prices and good services: you can trust on them!… Read Full Review

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★★★★★

“Well healed site for sure”

Written on: 11/05/2013 by Mooki (1 review written)

Firstly I like the clarity of the site. Not too fussy design but still attractive enough to keep me there. Compared to other sites its a really good site. I particularly love the fact I could search without having dates in mind and it proposes hotels still. The short bio on the country you are visiting is a very nice touch. Points of interest at the side makes gleaning information very easy. Also noticed a section for hotel owners which I thought was an interesting touch. I assume it gives them… Read Full Review

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