Don't book through HotelsOne!

HotelsOne - www.hotelsone.com
★★★★☆
3.7
68.0% of users recommend this

PaisleyMead's review of HotelsOne - www.hotelsone.com

“Don't book through HotelsOne!”

★☆☆☆☆

written by PaisleyMead on 25/10/2016

Booked a hotel room in Kingston, NC in September, 2016 through HotelsOne. Plan was to attend funeral of a friend. Immediately after booking, I received a phone call from a family member informing me of a death in my immediate family. Went back on HotelsOne website to try and cancel Kingston hotel. Was difficult to figure out whether I was successful in cancelling reservation, so got in touch with hotel, and they very kindly made sure reservation was cancelled. Nonetheless, when my credit card statement arrived, I was billed for reservation by HotelsOne. Entered a dispute with my credit card (Citibank MasterCard), and just received notification that that my dispute was resolved in HotelOne's favor! What a hassle! On to Attorney General...

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