Overcharged

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3.9 / 5
73% of users recommend this

B.F.'s review of HotelsOne - www.hotelsone.com

★☆☆☆☆

“Overcharged”

Written on: 20/08/2013 by B.F. (1 review written)

Made Hotel reservation with Hotelsone.com.
Received total price, put my info in added credit card info. and clicked on block to confirm reservation at stated price.
Reservation could not be cancelled.
When I received a e-mail confirming reservation, the price was greater than I had approved.
After much arguing with customer service with no results, I ask to speak to a manager.
Manager was very rude but did agree to a refund.
As far as I'm concerned, this is no way to treat a customer.
I will never use them again and suggest hat all be aware of them!!!

Eurobookings_Customer_Care's Response to B.F.'s Review

Written on: 26/08/2013

Dear Customer,

Our apologies for the the way you were treated. We're glad that you finally got your refund, but we will make sure this doesn't happen again.

Kind regards,

Eurobookings.com

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