Written on: 20/08/2013 by B.F. (1 review written)
Made Hotel reservation with Hotelsone.com.
Received total price, put my info in added credit card info. and clicked on block to confirm reservation at stated price.
Reservation could not be cancelled.
When I received a e-mail confirming reservation, the price was greater than I had approved.
After much arguing with customer service with no results, I ask to speak to a manager.
Manager was very rude but did agree to a refund.
As far as I'm concerned, this is no way to treat a customer.
I will never use them again and suggest hat all be aware of them!!!
As rated by our community of reviewers
" First time visit to Scotland " Read More
" My disappointment " Read More
" The hotel was terrible and definitely not a 4 star. " Read More
Good system, easy to use.
However, throughout the booking process, ... " Read More
" Offered code for discount but wouldn't let you enter it " Read More