Hotels4u.com Reviews - www.hotels4u.com

★★★☆☆
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★☆☆☆☆

“a very bad operation phone at office”

Written on: 25/03/2013

really it's a very bad customer service when you Call hotels4u by phone in office number… Read Full Review

Hotels4U.com's Comment

Written on: 25/03/2013

Good morning.

Thank you for taking the time to review your recent Hotels4u.com experience. It would be great if you could send an email to pr@hotels4u.com with more detail so that we can investigate this.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“GREAT FRIENDLY SERVICE”

Written on: 01/03/2013

This is the second time I have booked my accommodation with Hotels4u and on both times I have found them to be very friendly, helpful and efficient. Replies to my emails were answered very quickly and when asked to give them a telephone number by email for them to ring me the telephone at my home was ringing in less then 1 minute. The cost of the accommodation on both bookings was the cheaper than any I could find. Will be booking with Hotels4u next time. Thanks Adam and Richard. … Read Full Review

Hotels4U.com's Comment

Written on: 07/03/2013

Good morning!

Thank you for writing such a lovely review of your Hotels4u.com experience, and I'm over the moon to hear that you decided to book with us for a second time.

We all hope that you have a fantastic holiday and if you need any assistance in the future, pop over to our Facebook page and we'll be on hand to help!

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Great customer support”

Written on: 28/02/2013

Was looking to book something for my parents, and didn't find any information in the FAQ questions detailing the "pay deposit" or "pay full" and also if you book for someone else where you add their name(the name that appears on the reservation voucher) Sent an email to the contact address and also contacted them via Facebook. On Facebook I found Adam who anwsered all my questions with the specific details that I wanted. I had all my anwsers in 5 minutes. I think the website has an outdated… Read Full Review

Hotels4U.com's Comment

Written on: 01/03/2013

Good morning Vlad.

Thank you ever so much for the kind words. It was a pleasure speaking with you on our Facebook page and I'm pleased that we were able to answer all of your questions! If you have any questions in the future, please pop over to our page and we'll do our best to help.

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★☆

“very helpfull”

Written on: 26/02/2013 by Victoria1961 (1 review written)

I could only say many thanks to Adam who was so patient to my poor English and was so helpfull. very good service))0… Read Full Review

Hotels4U.com's Response to Victoria1961's Review

Written on: 27/02/2013

Good afternoon Victoria1961

Thank you ever so much for the kind words and I'm really pleased that both Hotels4u.com and myself were able to assist you with the questions you had! I'd like to thank you also for taking the time to write your review and I do hope we can help you with another hotel stay in the future!

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

PS -Your English is great! (^_^)

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★★★★☆

“Very well organised company”

Written on: 17/02/2013

I always use this company for the best deals and i have never had a problem with hotels4u always very helpful and professional whenever I've had a problem it's sorted out straight away. I have been using the hotels4u website for the last five years and i find they rate the best hotels and prices also their website is easier to use than most other online companies… Read Full Review

Hotels4U.com's Comment

Written on: 18/02/2013

Hello!

I'd like to thank you for taking the time to write about your recent Hotels4u experience, and we're all delighted that you have left us a lovely review.

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★☆☆☆

“hotels4u: Good Prices but be careful if problem no...”

Written on: 02/02/2013 by pb84 (1 review written)

I am travel three times with them without problem until the last time in September 2012: a hotel booked in Malta as well as the transfer to the hotel by car, not by bus. The hotel was perfect. For the transfer to go everything works as expected, and even with two hours later at 2 o'clock in the morning the car was waiting for us. The return on the other hand instead of a car it was a bus: instead of 30 minutes to airport we need 90 minutes to arrive at the airpor; the time to make the tour of… Read Full Review

Hotels4U.com's Response to pb84's Review

Written on: 04/02/2013

Good afternoon pb84

Thank you for taking the time to write about your most recent experience in Malta and I’m sorry to hear that our service fell some way short of your expectations. Could you please send your booking reference number and any supporting documents to pr@hotels4u.com and I’ll investigate for you.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Very good”

Written on: 29/01/2013 by Sky13 (1 review written)

I used Hotels4U.com to book a long weekend in Gran Canaria as a surprise birthday present for my partner. It was easy to find a hotel that suited my budget and we ended up using Transfers4u as well to get to and from the airport - which I'm very glad we did. We stayed at the Anamar Suites, where everyone was very friendly, and we used it as our base to go diving every day. Good value and a really great holiday. … Read Full Review

Hotels4U.com's Response to Sky13's Review

Written on: 30/01/2013

Good afternoon Sky13

Our pleasure! Thank you for writing this review following your long weekend in Gran Canaria. It's a lovely island, isn't it! We're all glad that both the Anamar Suites hotel and the Transfers4u experience lived up to expectations. We'd love for you to stay in touch with us, so be sure to Like us on Facebook or sign up to our emails (found on our website)

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Very fast and helpful service”

Written on: 25/01/2013 by anida1983 (1 review written)

I have just booked my summer holidays through hotels4U.com. It has the best price comparing it with other travel agencies. I have booked in January 21, so I could earn an extra 10% discount offered by hotels4U.com, but since I did not entered the right link, this discount was not calculated in the price I booked. But thanks to hotels4U.com they sent me another invoice with the discount earned. They were very helpful, specially Adam, answering all my questions. Thank you once again… Read Full Review

Mrssturzaker80's Response to anida1983's Review

Written on: 27/01/2013

Hi can you tell me if the extra 10% disc code is still on?

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Hotels4U.com's reply to Mrssturzaker80's Comment

Written on: 30/01/2013

Hello Anida1983

I just wanted to personally thank you for taking the time to write such a lovely review about your experience with Hotels4u.com and I'm really pleased that we were able to assist you with your booking related queries.

Have a wonderful holiday and pop over to our Facebook page when you get back to tell us all about it!


Kind regards.
Adam
PR Representative
Hotels4u.com

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Hotels4U.com's reply to Mrssturzaker80's Comment

Written on: 30/01/2013

Hi Mrssturzaker80, our Extra 10% off promotion code finished on the 20/1/13 however our January Sale is still on and ends at midnight tomorrow! Be sure to visit our website and click on the banner to see our full range of sale discounts!
Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★☆

“Tried a few sites and Hotels4u was the easiest”

Written on: 27/12/2012

My husband and I are desperate for some sun following our usual Christmas gorging so we decided to book a week away in early Feb. Tried 2 sites we'd used before and they were slow or we could not find the deal we'd seen advertised. Hotels4u was quick and easy and the deal was fantastic. Sharm here we come!… Read Full Review

Hotels4U.com's Comment

Written on: 02/01/2013

Good afternoon!

Thank you for such kind words. I'm pleased to hear that you found the Hotels4u.com website quick and easy to use and I wish you a fantastic holiday in Sharm El Sheikh! Don't forget sun lotion!

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Costa Teguise Lanzarote”

Written on: 20/12/2012

My wife and I went with our 4 children (aged 7, 5, 2 and 3 months) to the Galeon Playa Apartments in Costa Teguise, Lanzarote with Hotels4U.com The hotel was great, a really short and very scenic walk to the beach around the harbour. The hotel facilities were excellent for kids, two pools and playground etc (plus more adventure playgrounds just outside the hotel). Having said that, we spent most of the time on the sandy beach which was shallow so ideal for young children and easy to keep a… Read Full Review

Hotels4U.com's Comment

Written on: 24/12/2012

Good morning

I just wanted to thank you for taking the time to write this lovely review about Hotels4u.com. It sounds as though you had a fantastic holiday!

If you'd like to stay in touch with us, be sure to Like us on Facebook and Follow us on Twitter so that you can stay up to date with our latest discounts, promotions and prize draws!

Happy Christmas and have a wonderful New Year.
Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Great value for money”

Written on: 18/12/2012

My boyfriend and I were really delighted with the price of the 5 star hotel we booked in Egypt. We stayed at the Sheraton in Luxor, where the service and facilities were excellent. The Hotels4u representative was very helpful, giving us plenty of local advice and making us feel very welcome. I highly recommend both the website and the hotel. … Read Full Review

Hotels4U.com's Comment

Written on: 20/12/2012

Good morning.

Thank you for sharing your recent Hotels4u.com experience on Review Centre. It's lovely to hear from happy customers and I'm pleased that the Sheraton hotel provided you with excellent service.

Have a wonderful Christmas.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“excellent value”

Written on: 14/12/2012

I have just booked online and it was so easy, there is a huge range of properties and the prices are fantastic. definately recommend to anyone! go online and see for yourself… Read Full Review

Hotels4U.com's Comment

Written on: 20/12/2012

Hi!

Thanks for writing about your Hotels4u.com experience. It's wonderful to hear that you're happy with our service.

Happy Christmas.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Suprisingly Great”

Written on: 14/12/2012 by Samu12 (1 review written)

I am usually not confident to book online with any old holiday company and so I heard from a few of my friends who have used this web page to book their holiday and have found them to be cost effective and their call centre to be helpfull. So I have just got back from the Canary Island Tenerife where I stayed in Paradise Park and the hotel was what was written on the box- so we did not get any nasty suprises and an extra bonus was that we didnt get bothered by holiday reps selling… Read Full Review

Hotels4U.com's Response to Samu12's Review

Written on: 14/12/2012

Good afternoon Samu.

Thank you for taking the time to write this wonderful review on Hotels4u.com and I'm pleased to hear that you enjoyed your stay at the Paradise Park hotel!

If you need any help locating deals and offers in the future, please send me an email to pr@hotels4u.com and we'll go from there!

All the best.
Adam
PR Representative
Hotels4u.com

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★★★★★

“All Good!”

Written on: 13/12/2012

At least 3 times I have used this website without a problem. The prices have always been the best available and my holidays (and business trip on one occasion) have passed without hitch. Like everyone else, I used to be very wary about booking a hotel online but this site has given me confidence. So credit where credfit is due ... I will use Hotel4you again! Jake and Maggie… Read Full Review

Hotels4U.com's Comment

Written on: 13/12/2012

Hello Jake, hi Maggie!

Thank you ever so much for writing about your experiences using Hotels4u.com and I'm pleased to read that you'll be using us again in the near future. Good news!

Be sure to follow us on Twitter @Hotels4u_com and Like us on Facebook (hotels4ucom) to stay up to date and if you have any questions, please get in touch!

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Always Booked with Hotels4U”

Written on: 13/12/2012

I have stumbled across this site by accident and find the comments quite disturbing regarding Hotels4U. It seems that people either love or hate this company and looking at the negative reviews it seems the clients seem disatisfied with Hotels4U only when they have made mistakes or wish to cancel FOC. All companies have terms and conditions and they are there for a reason. In cases of illness prior to travel then this is what insurance is for. If i ever have specific questions then i have… Read Full Review

Hotels4U.com's Comment

Written on: 14/12/2012

Good evening!

It's lovely to hear that you've booked with Hotels4u.com on a number of occasions and that you will book with us again in the future.

If you'd like to discuss any deals or offers then be sure to pop me an email to pr@hotels4u.com

Happy Christmas.
Adam
PR Representative
Hotels4u.com

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Fraze32's Comment

Written on: 19/12/2012

Just a few questions. Firstly, unless you work for hotels4u, why would you find it disturbing to read bad reviews of this company? Should you not be more disturbed that some people have had what is meant to be an enjoyable time ruined by questionable behaviour that in some cases appears to be quite deceitful? It is even worse when these individuals' e-mails have been ignored for weeks only to then receive a same-day response from their pr department the moment they review hotels4u on this website. If you are a genuine customer with a positive experience that is good for you but it does not mean that some people have not been messed about including a 77 year old man forced to accept alternative accommodation with no forewarning before he and his wife boarded a plane. Regarding your point about terms and conditions, don't you think it is a bit of a cheek to cancel on someone six days before their holiday and pay no penalty or compensation towards the cost of going elsewhere yet if the reverse were to happen and I cancel my booking within 7 days, their t's and c's state I would lose 100% of what I paid? Do you not think a company should adhere to industry good practise and report a cancellation to me as soon as it becomes known not send me a discrete e-mail presumably in the hope that I will not get the message and get on a plane only to end up in a nasty alternative hotel which I was offered (but luckily refused when I read the e-mail by chance and investigated this alternative accommodation's reviews)? This is very dishonest and if you ever experience this kind of treatment I am certain you would also never use them again.

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Hotels4U.com's Comment

Written on: 10/01/2013

Good morning Fraze32

Thank you for sharing your concerns regarding Hotels4u.com and I'd like to look into your case to investigate what happened with your booking.

Could you please send your reference number to pr@hotels4u.com?

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“The happiest tourist in the world :-)”

Written on: 13/12/2012

Love love love Hotels4u.com. Booked my hotels from recommendations using the chat facility on website. We ended up at the Eden in Albufeira.....wow great accomodation. Myself and my family had the most amazing time. Have also now booked a romantic weekend away to Lisbon at Pestana Palace with hotels4u and can not wait. Will definately be logging in for some advise for our next family get away in August… Read Full Review

Hotels4U.com's Comment

Written on: 13/12/2012

Good afternoon!

I was delighted to read your review following your recent stay at the Eden in Albufeira. You could say that I'm 'the happiest PR rep in the world’ now!

If you're in need of any deals in the future, please feel free to send an email to pr@hotels4u.com and we'll see what we can do for you.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Helpful!”

Written on: 12/12/2012 by severine-the-frenchy (1 review written)

It's the second time I book with them. The first one was in May to the balearics islands. It was perfect, The service, and all! I booked on october for egypt, seeing what happens in Cairo now, I had to change my booking. They made all, without problem and free. I'm very grateful of them! I hope you will understand me because I'm french! By the past, I was very happy and told many of my friends and job friends, but now I realised that they were professionnals and tried to find a solution to… Read Full Review

Hotels4U.com's Response to severine-the-frenchy's Review

Written on: 12/12/2012

Hello Frenchy

I'm so pleased to hear about your recent experience with Hotels4u.com and I've passed on your feedback to Sarah who is absolutely delighted to read your comments.

If you need any deals in the future, please pop an email to pr@hotels4u.com and we'll take it from there!

Kind regards.
Adam

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★★★★☆

“All's well that ends well”

Written on: 04/12/2012 by Clout (1 review written)

I booked on Hotels4U a stay from 10 till 24 November 2012 for the hotel Barcelo Thalasso Spa in Fuerteventura. November 2nd, our granddaughter was hospitalized with a serious illness, and we had no heart to leave, without knowing how it was going to evolve. We have to cancel our stay, on November 9th. Obviously according to the booking conditions, for a cancellation 1 day before start, 100 % of the amount of the stay was kept, but for me the amount of 1400€ is very important and I am not… Read Full Review

Hotels4U.com's Response to Clout's Review

Written on: 06/12/2012

Good afternoon Clout.

Thank you so much for sharing your story about your most recent Hotels4u experience and I'm so pleased that we managed to help you on this occasion.

Have a wonderful holiday and a lovely Christmas and if you need any deals in the future, come and say hello to us on our Facebook page.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★☆☆☆☆

“terrible holiday experience with Hotels4U”

Written on: 02/12/2012 by Margretj (1 review written)

After reading some previous reviews - for example iordankas's review "Take advantage of the ingenuity to cheat the customers" - I got even more upset about our terrible holiday experience. I booked and paid in January 2012 for an Apartment in an Apart-hotel in Alanya, Turkey for 18 days in September/October 2012. This holiday was to celebrate our 25th wedding anniversary. We chose this hotel for its location and its reasonable price. We had arranged to meet up with friends who had all booked… Read Full Review

Hotels4U.com's Response to Margretj's Review

Written on: 03/12/2012

Good morning Margret.

I'm sorry to hear about your recent stay in Turkey and I'm keen to investigate this matter on your behalf. I have received your email which was sent to our PR inbox and I have since replied with a couple of questions.

I look forward to hearing from you.
Kind regards.
Adam
PR Representative
Hotels4u.com

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Margretj's reply to Hotels4U.com's Comment

Written on: 03/12/2012

Hello Adam,

Thank you for your fast response and I am glad to hear you are keen to investigate.
I have answered your questions earlier today per email. All the previous correspondence and bills were resend as attachments.

I sincerely hope you can bring this matter to a satisfactory result in the very near future - which of course would be also posted here.

regards
Margret


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Hotels4U.com's reply to Margretj's Comment

Written on: 13/12/2012

Hi Margret.
No problem. Our team have replied to your email!
Kind regards.
Adam
PR Representative
Hotels4u.com

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Margretj's reply to Hotels4U.com's Comment

Written on: 17/12/2012

Hi Adam,
I have received the teams 2 sentence reply and I am afraid there is a problem.
Your teams intention to just refund the amount for services we paid you for but which were not provided is a problem to us - to declare this refund "compensation" is quite unbelievable and adds insult to injury. Reimbursement and the actual compensation are not even offered. It still leaves us out of pocket for accommodation we had to find an pay for and it does not give us any compensation for those nightmarish experiences we were put through and which spoilt our holiday.

I am sure Hotels4U can do better than that and I would appreciate your help and a really sincere attempt to sort this matter out satisfactory.

regards
Margret.






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Ch.flat's reply to Margretj's Comment

Written on: 17/02/2013

Hi Margret,

Thanks for useful comment. In fact. I'was going to book a hotel for our family stay when came across your comment. Just curious to know whether you managed to get hotels4you across and pay the price?

Victor.

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Ellabella30's reply to Ch.flat's Comment

Written on: 16/02/2014

We booked a hotel through this company on 29th jan to 12th feb in cancun and when we turned up they hadn't booked us there but a hotel out of the area we didn't want. We complained everyday but got no where. I'd never have chosen hotel they gave us or paid that price! Also we weren't informed of change so we were terrified as two girls having paid in full and no email telling us where to go. Avoid this company it's a rip off

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Margretj's reply to Ch.flat's Comment

Written on: 16/02/2014

Hi,
I am afraid not. They only refunded our original payment and that only because the dodgy substitute hotel was out of area.
If things go wrong they will never take responsibility and always put all the blame the hotel. Reading other reviews suggests that they even deliberately mislead you by not booking your hotel in the first place.
I hope you will have a brilliant family holiday....for that it is advisable not to book with hotels4you.

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★★★★★

“Brilliant recomendation! :)”

Written on: 02/12/2012

Was chatting via Hotels4U facebook page to their agent Adam. He recommended IPV Beatriz Costa Teguise & Spa Lanzarote and also transfares. Best Hotel we have stayed in outside of the U.K. Weather wasn't brilliant but it was me that chose Lanzarote. We had a mixture of sun and showers, so we used the amazing Spa. Loved it! Transfare was great only waited 10 mis and the driver was the most cheerful we have met. Will deffo book with Hotels4U again! Thanks Adam! :)… Read Full Review

Hotels4U.com's Comment

Written on: 03/12/2012

Good morning mysterious stranger!

Thank you so much for the kind words. It's always a pleasure to hear from happy customers and I'm so pleased to hear about your recent stay at the IPV Beatriz hotel in Lanzarote.

If you ever need any more deals or assistance in the future, be sure to get in touch via our Facebook or Twitter page! ^_^

Kind regards.
Adam
PR Representative
Hotels4u.com

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