Hotels4u.com Reviews - www.hotels4u.com

★★★☆☆
2.9 / 5
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★★★★★

“Very good”

Written on: 29/01/2013 by Sky13 (1 review written)

I used Hotels4U.com to book a long weekend in Gran Canaria as a surprise birthday present for my partner. It was easy to find a hotel that suited my budget and we ended up using Transfers4u as well to get to and from the airport - which I'm very glad we did. We stayed at the Anamar Suites, where everyone was very friendly, and we used it as our base to go diving every day. Good value and a really great holiday. … Read Full Review

Hotels4U.com's Response to Sky13's Review

Written on: 30/01/2013

Good afternoon Sky13

Our pleasure! Thank you for writing this review following your long weekend in Gran Canaria. It's a lovely island, isn't it! We're all glad that both the Anamar Suites hotel and the Transfers4u experience lived up to expectations. We'd love for you to stay in touch with us, so be sure to Like us on Facebook or sign up to our emails (found on our website)

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Very fast and helpful service”

Written on: 25/01/2013 by anida1983 (1 review written)

I have just booked my summer holidays through hotels4U.com. It has the best price comparing it with other travel agencies. I have booked in January 21, so I could earn an extra 10% discount offered by hotels4U.com, but since I did not entered the right link, this discount was not calculated in the price I booked. But thanks to hotels4U.com they sent me another invoice with the discount earned. They were very helpful, specially Adam, answering all my questions. Thank you once again… Read Full Review

Mrssturzaker80's Response to anida1983's Review

Written on: 27/01/2013

Hi can you tell me if the extra 10% disc code is still on?

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Hotels4U.com's reply to Mrssturzaker80's Comment

Written on: 30/01/2013

Hello Anida1983

I just wanted to personally thank you for taking the time to write such a lovely review about your experience with Hotels4u.com and I'm really pleased that we were able to assist you with your booking related queries.

Have a wonderful holiday and pop over to our Facebook page when you get back to tell us all about it!


Kind regards.
Adam
PR Representative
Hotels4u.com

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Hotels4U.com's reply to Mrssturzaker80's Comment

Written on: 30/01/2013

Hi Mrssturzaker80, our Extra 10% off promotion code finished on the 20/1/13 however our January Sale is still on and ends at midnight tomorrow! Be sure to visit our website and click on the banner to see our full range of sale discounts!
Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★☆

“Tried a few sites and Hotels4u was the easiest”

Written on: 27/12/2012

My husband and I are desperate for some sun following our usual Christmas gorging so we decided to book a week away in early Feb. Tried 2 sites we'd used before and they were slow or we could not find the deal we'd seen advertised. Hotels4u was quick and easy and the deal was fantastic. Sharm here we come!… Read Full Review

Hotels4U.com's Comment

Written on: 02/01/2013

Good afternoon!

Thank you for such kind words. I'm pleased to hear that you found the Hotels4u.com website quick and easy to use and I wish you a fantastic holiday in Sharm El Sheikh! Don't forget sun lotion!

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Costa Teguise Lanzarote”

Written on: 20/12/2012

My wife and I went with our 4 children (aged 7, 5, 2 and 3 months) to the Galeon Playa Apartments in Costa Teguise, Lanzarote with Hotels4U.com The hotel was great, a really short and very scenic walk to the beach around the harbour. The hotel facilities were excellent for kids, two pools and playground etc (plus more adventure playgrounds just outside the hotel). Having said that, we spent most of the time on the sandy beach which was shallow so ideal for young children and easy to keep a… Read Full Review

Hotels4U.com's Comment

Written on: 24/12/2012

Good morning

I just wanted to thank you for taking the time to write this lovely review about Hotels4u.com. It sounds as though you had a fantastic holiday!

If you'd like to stay in touch with us, be sure to Like us on Facebook and Follow us on Twitter so that you can stay up to date with our latest discounts, promotions and prize draws!

Happy Christmas and have a wonderful New Year.
Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Great value for money”

Written on: 18/12/2012

My boyfriend and I were really delighted with the price of the 5 star hotel we booked in Egypt. We stayed at the Sheraton in Luxor, where the service and facilities were excellent. The Hotels4u representative was very helpful, giving us plenty of local advice and making us feel very welcome. I highly recommend both the website and the hotel. … Read Full Review

Hotels4U.com's Comment

Written on: 20/12/2012

Good morning.

Thank you for sharing your recent Hotels4u.com experience on Review Centre. It's lovely to hear from happy customers and I'm pleased that the Sheraton hotel provided you with excellent service.

Have a wonderful Christmas.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“excellent value”

Written on: 14/12/2012

I have just booked online and it was so easy, there is a huge range of properties and the prices are fantastic. definately recommend to anyone! go online and see for yourself… Read Full Review

Hotels4U.com's Comment

Written on: 20/12/2012

Hi!

Thanks for writing about your Hotels4u.com experience. It's wonderful to hear that you're happy with our service.

Happy Christmas.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Suprisingly Great”

Written on: 14/12/2012 by Samu12 (1 review written)

I am usually not confident to book online with any old holiday company and so I heard from a few of my friends who have used this web page to book their holiday and have found them to be cost effective and their call centre to be helpfull. So I have just got back from the Canary Island Tenerife where I stayed in Paradise Park and the hotel was what was written on the box- so we did not get any nasty suprises and an extra bonus was that we didnt get bothered by holiday reps selling… Read Full Review

Hotels4U.com's Response to Samu12's Review

Written on: 14/12/2012

Good afternoon Samu.

Thank you for taking the time to write this wonderful review on Hotels4u.com and I'm pleased to hear that you enjoyed your stay at the Paradise Park hotel!

If you need any help locating deals and offers in the future, please send me an email to pr@hotels4u.com and we'll go from there!

All the best.
Adam
PR Representative
Hotels4u.com

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★★★★★

“All Good!”

Written on: 13/12/2012

At least 3 times I have used this website without a problem. The prices have always been the best available and my holidays (and business trip on one occasion) have passed without hitch. Like everyone else, I used to be very wary about booking a hotel online but this site has given me confidence. So credit where credfit is due ... I will use Hotel4you again! Jake and Maggie… Read Full Review

Hotels4U.com's Comment

Written on: 13/12/2012

Hello Jake, hi Maggie!

Thank you ever so much for writing about your experiences using Hotels4u.com and I'm pleased to read that you'll be using us again in the near future. Good news!

Be sure to follow us on Twitter @Hotels4u_com and Like us on Facebook (hotels4ucom) to stay up to date and if you have any questions, please get in touch!

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Always Booked with Hotels4U”

Written on: 13/12/2012

I have stumbled across this site by accident and find the comments quite disturbing regarding Hotels4U. It seems that people either love or hate this company and looking at the negative reviews it seems the clients seem disatisfied with Hotels4U only when they have made mistakes or wish to cancel FOC. All companies have terms and conditions and they are there for a reason. In cases of illness prior to travel then this is what insurance is for. If i ever have specific questions then i have… Read Full Review

Hotels4U.com's Comment

Written on: 14/12/2012

Good evening!

It's lovely to hear that you've booked with Hotels4u.com on a number of occasions and that you will book with us again in the future.

If you'd like to discuss any deals or offers then be sure to pop me an email to pr@hotels4u.com

Happy Christmas.
Adam
PR Representative
Hotels4u.com

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Fraze32's Comment

Written on: 19/12/2012

Just a few questions. Firstly, unless you work for hotels4u, why would you find it disturbing to read bad reviews of this company? Should you not be more disturbed that some people have had what is meant to be an enjoyable time ruined by questionable behaviour that in some cases appears to be quite deceitful? It is even worse when these individuals' e-mails have been ignored for weeks only to then receive a same-day response from their pr department the moment they review hotels4u on this website. If you are a genuine customer with a positive experience that is good for you but it does not mean that some people have not been messed about including a 77 year old man forced to accept alternative accommodation with no forewarning before he and his wife boarded a plane. Regarding your point about terms and conditions, don't you think it is a bit of a cheek to cancel on someone six days before their holiday and pay no penalty or compensation towards the cost of going elsewhere yet if the reverse were to happen and I cancel my booking within 7 days, their t's and c's state I would lose 100% of what I paid? Do you not think a company should adhere to industry good practise and report a cancellation to me as soon as it becomes known not send me a discrete e-mail presumably in the hope that I will not get the message and get on a plane only to end up in a nasty alternative hotel which I was offered (but luckily refused when I read the e-mail by chance and investigated this alternative accommodation's reviews)? This is very dishonest and if you ever experience this kind of treatment I am certain you would also never use them again.

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Hotels4U.com's Comment

Written on: 10/01/2013

Good morning Fraze32

Thank you for sharing your concerns regarding Hotels4u.com and I'd like to look into your case to investigate what happened with your booking.

Could you please send your reference number to pr@hotels4u.com?

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“The happiest tourist in the world :-)”

Written on: 13/12/2012

Love love love Hotels4u.com. Booked my hotels from recommendations using the chat facility on website. We ended up at the Eden in Albufeira.....wow great accomodation. Myself and my family had the most amazing time. Have also now booked a romantic weekend away to Lisbon at Pestana Palace with hotels4u and can not wait. Will definately be logging in for some advise for our next family get away in August… Read Full Review

Hotels4U.com's Comment

Written on: 13/12/2012

Good afternoon!

I was delighted to read your review following your recent stay at the Eden in Albufeira. You could say that I'm 'the happiest PR rep in the world’ now!

If you're in need of any deals in the future, please feel free to send an email to pr@hotels4u.com and we'll see what we can do for you.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Helpful!”

Written on: 12/12/2012 by severine-the-frenchy (1 review written)

It's the second time I book with them. The first one was in May to the balearics islands. It was perfect, The service, and all! I booked on october for egypt, seeing what happens in Cairo now, I had to change my booking. They made all, without problem and free. I'm very grateful of them! I hope you will understand me because I'm french! By the past, I was very happy and told many of my friends and job friends, but now I realised that they were professionnals and tried to find a solution to… Read Full Review

Hotels4U.com's Response to severine-the-frenchy's Review

Written on: 12/12/2012

Hello Frenchy

I'm so pleased to hear about your recent experience with Hotels4u.com and I've passed on your feedback to Sarah who is absolutely delighted to read your comments.

If you need any deals in the future, please pop an email to pr@hotels4u.com and we'll take it from there!

Kind regards.
Adam

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★★★★☆

“All's well that ends well”

Written on: 04/12/2012 by Clout (1 review written)

I booked on Hotels4U a stay from 10 till 24 November 2012 for the hotel Barcelo Thalasso Spa in Fuerteventura. November 2nd, our granddaughter was hospitalized with a serious illness, and we had no heart to leave, without knowing how it was going to evolve. We have to cancel our stay, on November 9th. Obviously according to the booking conditions, for a cancellation 1 day before start, 100 % of the amount of the stay was kept, but for me the amount of 1400€ is very important and I am not… Read Full Review

Hotels4U.com's Response to Clout's Review

Written on: 06/12/2012

Good afternoon Clout.

Thank you so much for sharing your story about your most recent Hotels4u experience and I'm so pleased that we managed to help you on this occasion.

Have a wonderful holiday and a lovely Christmas and if you need any deals in the future, come and say hello to us on our Facebook page.

Kind regards.
Adam
PR Representative
Hotels4u.com

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★☆☆☆☆

“terrible holiday experience with Hotels4U”

Written on: 02/12/2012 by Margretj (1 review written)

After reading some previous reviews - for example iordankas's review "Take advantage of the ingenuity to cheat the customers" - I got even more upset about our terrible holiday experience. I booked and paid in January 2012 for an Apartment in an Apart-hotel in Alanya, Turkey for 18 days in September/October 2012. This holiday was to celebrate our 25th wedding anniversary. We chose this hotel for its location and its reasonable price. We had arranged to meet up with friends who had all booked… Read Full Review

Hotels4U.com's Response to Margretj's Review

Written on: 03/12/2012

Good morning Margret.

I'm sorry to hear about your recent stay in Turkey and I'm keen to investigate this matter on your behalf. I have received your email which was sent to our PR inbox and I have since replied with a couple of questions.

I look forward to hearing from you.
Kind regards.
Adam
PR Representative
Hotels4u.com

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Margretj's reply to Hotels4U.com's Comment

Written on: 03/12/2012

Hello Adam,

Thank you for your fast response and I am glad to hear you are keen to investigate.
I have answered your questions earlier today per email. All the previous correspondence and bills were resend as attachments.

I sincerely hope you can bring this matter to a satisfactory result in the very near future - which of course would be also posted here.

regards
Margret


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Hotels4U.com's reply to Margretj's Comment

Written on: 13/12/2012

Hi Margret.
No problem. Our team have replied to your email!
Kind regards.
Adam
PR Representative
Hotels4u.com

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Margretj's reply to Hotels4U.com's Comment

Written on: 17/12/2012

Hi Adam,
I have received the teams 2 sentence reply and I am afraid there is a problem.
Your teams intention to just refund the amount for services we paid you for but which were not provided is a problem to us - to declare this refund "compensation" is quite unbelievable and adds insult to injury. Reimbursement and the actual compensation are not even offered. It still leaves us out of pocket for accommodation we had to find an pay for and it does not give us any compensation for those nightmarish experiences we were put through and which spoilt our holiday.

I am sure Hotels4U can do better than that and I would appreciate your help and a really sincere attempt to sort this matter out satisfactory.

regards
Margret.






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Ch.flat's reply to Margretj's Comment

Written on: 17/02/2013

Hi Margret,

Thanks for useful comment. In fact. I'was going to book a hotel for our family stay when came across your comment. Just curious to know whether you managed to get hotels4you across and pay the price?

Victor.

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Ellabella30's reply to Ch.flat's Comment

Written on: 16/02/2014

We booked a hotel through this company on 29th jan to 12th feb in cancun and when we turned up they hadn't booked us there but a hotel out of the area we didn't want. We complained everyday but got no where. I'd never have chosen hotel they gave us or paid that price! Also we weren't informed of change so we were terrified as two girls having paid in full and no email telling us where to go. Avoid this company it's a rip off

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Margretj's reply to Ch.flat's Comment

Written on: 16/02/2014

Hi,
I am afraid not. They only refunded our original payment and that only because the dodgy substitute hotel was out of area.
If things go wrong they will never take responsibility and always put all the blame the hotel. Reading other reviews suggests that they even deliberately mislead you by not booking your hotel in the first place.
I hope you will have a brilliant family holiday....for that it is advisable not to book with hotels4you.

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★★★★★

“Brilliant recomendation! :)”

Written on: 02/12/2012

Was chatting via Hotels4U facebook page to their agent Adam. He recommended IPV Beatriz Costa Teguise & Spa Lanzarote and also transfares. Best Hotel we have stayed in outside of the U.K. Weather wasn't brilliant but it was me that chose Lanzarote. We had a mixture of sun and showers, so we used the amazing Spa. Loved it! Transfare was great only waited 10 mis and the driver was the most cheerful we have met. Will deffo book with Hotels4U again! Thanks Adam! :)… Read Full Review

Hotels4U.com's Comment

Written on: 03/12/2012

Good morning mysterious stranger!

Thank you so much for the kind words. It's always a pleasure to hear from happy customers and I'm so pleased to hear about your recent stay at the IPV Beatriz hotel in Lanzarote.

If you ever need any more deals or assistance in the future, be sure to get in touch via our Facebook or Twitter page! ^_^

Kind regards.
Adam
PR Representative
Hotels4u.com

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★☆☆☆☆

“Customer service is an absolute disgrace”

Written on: 29/11/2012

After making a complaint and not receiving a decent response - plenty of contradiction and lies from the customer service person, the case was passed to a so called team leader who from the start had no interest in the complaint. Final email I received from the team leader, wasn't actually meant for me but was meant for a colleague in which the so called team leader referred to me sarcastically as her 'welsh friend'. I fint this offensive and potentially racist and will never use the poor… Read Full Review

Hotels4U.com's Comment

Written on: 30/11/2012

Good afternoon.
Thank you for your review. I have spoken with our team who will be in touch shortly.
Kind regards.
Adam
PR Representative
Hotels4u.com

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Welshhotelreviewer's Comment

Written on: 30/11/2012

Thank you Adam, I am so glad that there are employees within your organisation who show concern to those who feel disatisfied with the service provided and I am glad that the situation has now been resolved thanks to you and Dawn. It is just such a pity that the whole process took so long and was made worse by the comments made. Thanks for your help

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★★★★★

“Quality service - satisfied customers”

Written on: 21/11/2012

I would like to thank the staff of Hotels4u.com. I made ​​a serious mistake when booking a hotel in Morocco, but a helpful and professional staff of this site quickly decided my key problems. And doubly pleased to see such low prices for hotels. Thank you friends!… Read Full Review

Hotels4U.com's Comment

Written on: 22/11/2012

Hello there!

You know, it makes our day reading lovely reviews like this so I'd like to personally thank you for taking the time to write it here!

Have a wonderful time in Morocco. Happy holidays!

Kind regards.
Adam
PR Representative
Hotels4u.com

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★☆☆☆☆

“THIS IS THE MOST UNRELIABLE HOLIDAY COMPANY I HAVE USED!”

Written on: 19/11/2012

Like the reviewer iordanka who wrote a review further down this list, I too booked a room from this website on the basis that it was the cheapest quote for the hotel I wanted. I checked with trivago and it was consistently lower than all the others for the same booking. Just like iordanka, I too was subsequently informed shortly before my departure that my hotel booking was not valid as 'the hotel has decided to close early'. I could not believe I was hearing this just six days before my… Read Full Review

Hotels4U.com's Comment

Written on: 20/11/2012

Hello.

I'd like to personally thank you for taking the time to write about your most recent experience with Hotels4u.com and I'm sorry to hear that it fell short of your expectations.

I am keen to get to the bottom of this issue so that I can find out what has happened with your booking. Please could I ask you to send your booking reference number to PR@Hotels4u.com with a link to this review and I will investigate as a priority.

Kind regards.
Adam
PR Representative
Hotels4u.com

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Fraze32's Comment

Written on: 20/11/2012

Just so everyone knows, I e-mailed this Adam today and surprisingly he got back to me right away, something his customer services didn't achieve in six weeks! Basically his excuse is that they are just a bookings company so don't blame them. Right so you find out my booking is cancelled ten days before I leave and wait four days to tell me (alongside a spectacular offer of alternative accomodation you have lined up for me as an alternative) and I shouldn't hold it against you? Surprise surprise he makes no mention of 'sorry' or any other term for apology (although he did put a smiley face on the e-mail as though that will somehow make it alright) so I can only assume this is the typical level of contempt they have for their customers as they do not see anything wrong. Well I hope they endure the same stress and expense of finding new customers that I experienced in seeking last minute accomodation. Avoid.

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★★★★★

“Excellent service, great deals!”

Written on: 19/11/2012

Thanks to Hotels4u.com we had an amazing stay in brilliant Coral Beach Hotel and Resort in Cyprus, in beautiful surroundings with spacious room, friendly staff and loads of facilities. Hotels4u.com Customer Service are simply GREAT - provide us with all information, were very helpful and promptly replay to all our emails. And on their website you will find an amazing deals! We are already thinking about booking our next holidays!… Read Full Review

Hotels4U.com's Comment

Written on: 20/11/2012

Hi there!
I just wanted to take a moment to personally thank you for sharing such kind words about Hotels4u.com and your experience booking with us.
I've passed on your message to our team who will be absolutely delighted!
If you need any help with your next break, pop an email to PR@hotels4u.com and I'll happily find you a great deal.
Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“Took the stress out of a stressful situation”

Written on: 13/11/2012 by jules.wiltshire (1 review written)

I have used Hotels4u for several hotel bookings over the past two years I would like to commend the hotels4u.com call centre for the absolute care and professionalism all the staff portray Recently, I have been dealing with Georgia Page, we have had a nightmare of a situation with my partner being in hospital for emergency surgery, resulting in us having to postpone our holiday that was recently booked Georgia has been fantastic, she has gone to so much effort helping to re-arrange all of our… Read Full Review

Hotels4U.com's Response to jules.wiltshire's Review

Written on: 13/11/2012

Hello Jules!
Wow, thank you so much for the kind words - I'll be sure to pass this message onto Georgia who'll be delighted.
I'm really sorry to hear about your partner being rushed into hospital and wish them a very speedy recovery. ^_^
Kind regards.
Adam
PR Representative
Hotels4u.com

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★★★★★

“hotels4u the best company i booked with them”

Written on: 11/11/2012 by ellenor (1 review written)

I write my own personal experience with this company I booked through a hotel in Hurghada first booking was easily and very quickly not only takes minutes and they sent me the confirmation and payment receipt and everything was good and the hotel is good and the price is appropriate and any queries I want you contacted them via a Email were quick to respond to and collaborators Trustees and was the first time book with them and will always Book with them because I trusted them and told all… Read Full Review

Hotels4U.com's Response to ellenor's Review

Written on: 13/11/2012

Good morning Ellenor
Thank you so much for the kind words following your stay in Hurghada! ^_^
Kind regards.
Adam
PR Representative
Hotels4u.com

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