Hotels4u.com Reviews - www.hotels4u.com

★★★☆☆
2.9 / 5
49% of users recommend this
? Ask our helpful community of experts about this product or company
Hotels4u.com - www.hotels4u.com - Ask a question now

Media Gallery for Hotels4u.com - www.hotels4u.com

Hotels4u.com - www.hotels4u.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Will never use again!!”

Written on: 04/10/2013

Have used quite a few times as I book my rooms at the weekend using Trivago for the coming week. I stay in hotels at least 3 nights a week, every week. My colleagues, 14, do the same. EVERY SINGLE HOTEL BOOKED THROUGH THEM HAS NOT BEEN AS ADVERTISED! This company obviously pays little attention to detail and does not ensure what they advertise is correct. The typical, "let's take the money" attitude. Further, even if you try and cancel more than 24 hours in advance, they take the full… Read Full Review

Hotels4U.com's Comment

Written on: 24/10/2013

Hello,

I've read your review on here regarding your experience with Hotels4U and I'm very sorry to hear that you've been left unhappy.

I am keen to look into this for you. Could you please send any information including a booking reference to PR@Hotels4U.com

Kind regards,
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Worst booking agent”

Written on: 07/09/2013

My first and only experience with these people was disgusting. I had to call 3 times, send 5 emails and finally called the hotel Hesperia myself...by the way the were amazing.... I booked throu hotels4u for 2 people one night b&b in Lanzerote as a gift for my children. I then called to ad my young son, so now 3 people, I was told since I wasn't there to change the booking name to my daughters and paid the extra and sent an email to confirm. No confirmation, so the next day I sent another… Read Full Review

Hotels4U.com's Comment

Written on: 13/09/2013

Good morning,
I've read your review above with interest and concern and I would like to assist you by investigating what happened.
Could I please ask you to send an email to PR@hotels4u.com?
Kind regards,
Adam,
PR Representative
Hotels4u.com

Reply to this comment

Magnificent7's Comment

Written on: 13/09/2013

I will do. Since it will take time to do, I will write to you within the next 3 days.
Kind regards jm

Reply to this comment

Holidayreview123's Comment

Written on: 12/10/2013

I totally agree with you on this! An absolutely appalling service! I am still awaiting for them to sort a simple refund a year after my stay in Chicago! Disgusting, useless people working there no one helpful at all. Emailed the supervisor (who is supposed to be dealing with my enquiry) numerous times and she has now not replied for over 2 months. Disgusting service! I am warning others...do not use!

Reply to this comment

Hotels4U.com's Comment

Written on: 24/10/2013

Hi Holidayreview123

Thank you for getting in touch with us - Would you please send any information including a booking reference to PR@Hotels4U.com and I can get this looked into - it would also help if you can include any communications between you and our team.

Kind regards,
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 4 Comments
★★★★★

“Hope it will work for us :)”

Written on: 26/08/2013 by Klau080 (1 review written)

I've just booked a room in Tunis, at Riadh Palms for 11 nights. The pirces are much more lower than in any other page that I've found. Adam was very polite and helpful in their facebook page so I hope everything will be OK with our holiday :) … Read Full Review

Hotels4U.com's Response to Klau080's Review

Written on: 27/08/2013

Hello Klau080,

Great choice, great hotel! Thank you for the kind words - Have a wonderful stay and do let us know how your holiday goes on our Facebook page!

All the best,
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Just curious!”

Written on: 26/08/2013 by ShazzyWazzy (1 review written)

I must admit I am only on here because I found Hotels4U the cheapest when it came to booking a hotel in Tenerife and I have never heard of them! I just wanted to see reviews and then found this website. Not so great reviews but then the recent ones have been dealt quite well and resolved by a 'Adam'. This has actually persuaded me to use Hotels4U and as suggested by Adam to one of the reviewers on here, I have just 'Liked' your page on Facebook and I hope to use you in the future. I will look… Read Full Review

Hotels4U.com's Response to ShazzyWazzy's Review

Written on: 27/08/2013

Good afternoon Shaz!

Thank you for sharing your recent Hotels4u experience with everybody on Review Centre. We're pleased that our prices were the cheapest for your hotel stay and you've been left impressed with our service!

Be sure to share your holiday experience on our Facebook page when you get back, or just join in for a chat whenever you're feeling travel inspired!

Kind regards,
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“"Excellent customer service"”

Written on: 18/08/2013 by hpves_75 (1 review written)

I used the services of"hotels4u"and I spent a wonderful holiday in Cyprus, without notes, everything was like it was in the offer.thank you… Read Full Review

Hotels4U.com's Response to hpves_75's Review

Written on: 19/08/2013

Hello hpves_75,
Thank you for sharing your experience with Hotels4u.com and it's lovely that you've enjoyed your stay in Cyprus!
Kind regards,
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Transfer not at my airport”

Written on: 07/08/2013

I arrived at Barcelona airport only to wait hours for my transfer but found out 2 days later it had been arranged for Girona, as this was the nearest airport. I added my flight number when I booked my accommodation, only to be told they are too busy to check flight numbers. I also did not get the transport back to the airport but they still have not refunded any of the money. I am not happy at all. I unfortunately printed off my travel documentation but left them at home, had to pay to stay… Read Full Review

Hotels4U.com's Comment

Written on: 08/08/2013

Hello,

Thank you for sharing your recent experience with Hotels4u.com and I'm very sorry to hear that this didn't live up to your expectations.

I'd be keen to investigate this for you. Please could you send your booking reference number and more information to PR@hotels4u.com and we can take a look.

Kind regards,
Adam
PR Representative
Hotels4u.com

Reply to this comment

Fergie14's Comment

Written on: 12/08/2013

I had sent my booking reference number but do not hold out much hope as my complaint has already been investigated and no refund was offered, although I did not even use any of my transfer, and forked out £70.00.

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Satisfied with services”

Written on: 20/07/2013

I booked via hotels4u.com hotel Blau Colonia Sant Jordi in Mallorca. After reading reviews I did not feel comfortable with the hotels4u. Regardless, I booked the hotel with them. It was 2 days prior to departure so it was really in last moment. I have to admit the booling was really easy and comfrtable. After coming to hotel there was no problem with check in. Based on my experience I recommend hotels4u.com… Read Full Review

Hotels4U.com's Comment

Written on: 22/07/2013

Hi!

Thank you for booking with Hotels4u.com and for writing about your experience with us. We're pleased to hear you had a lovely holiday and you'd recommend booking with us again in the future!

If you need any assistance in the future, pop over to our Facebook page and we'll be on hand to help!

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Unprofessional, unhelpful and ignorant”

Written on: 18/07/2013 by Sazar (1 review written)

We had a terrible experience with hotels4u. We booked a all-inc in rhodes island with them. We got confirmation and then booked all our transfers. That evening one of their representatives called and asked my credit card details again apparently for security checks, i told the person the money has already been approved and i already have an confirmation and hotel voucher. I didn't really want to give my credit card details to a stranger over the phone. Eventually he said that i am a fraud and… Read Full Review

Hotels4U.com's Response to Sazar's Review

Written on: 22/07/2013

Hello

Thank you for taking the time to write about your most recent experience in Rhodes and I’m sorry to hear that our service fell some way short of your expectations. Could you please send your booking reference number and any supporting documents and I’ll investigate for you.

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment

Sazar's reply to Hotels4U.com's Comment

Written on: 12/08/2013

Reservation Details - NON TRANSFERABLE
Reservation Number: 4504985
Hotel: Mitsis Rodos Village Hotel
Check-in-Date:07 Jul 2013
Check-out-Date: 15 Jul 2013
Number of Rooms:1
Board Basis: AI
Rooms
Double/Twin Room ( 2 Adults )
Key Collection Details
Please collect your keys from reception.

Dear ****,
Thank you for booking with us! We're delighted to confirm your reservation.
The details of your reservation are shown below and your voucher is attached.


Reservation Number: 4504985

Hotel: Mitsis Rodos Village Hotel
Check-in-Date:07/07/2013
Check-out-Date: 15/07/2013
Number of Rooms:1
Room Type: Double/Twin Room
Board Basis: All inclusive
Occupancy: 2 Adults


Reply to this comment

Angie1010's Response to Sazar's Review

Written on: 08/08/2013

Sazar, following the comment by PR at Hotels4U, I'd be interested in the outcome of this and I'm sure it would help other travellers when deciding on which companies to use for hotel bookings. Regards.

Reply to this comment

Sazar's reply to Angie1010's Comment

Written on: 12/08/2013

Hi
I gave them my confirmation number. I will keep you updated when I get a reply from them

Reply to this comment

Angie1010's reply to Sazar's Comment

Written on: 12/08/2013

Thank you very much

Reply to this comment
Report this review Read 5 Comments
★★☆☆☆

“Hotel gebucht, aber wo??”

Written on: 18/06/2013 by Ennasus (1 review written)

Habe mehrere Hotels in Italien gebucht, darunter ein Hotel in Pisa über hotels4u.com. Auf der Bestätigung steht keine Stadt, nur Italy!! Also musste ich anhand der PLZ, der Straße und dem Namen des Hotels die Stadt heraussuchen. Ziemlich unpraktisch. Ich hatte um 2 Einzelbetten gebeten. Diese Information ist nicht an das Hotel weitergeleitet worden. Das Hotel hat mir die Buchung, die sie bekommen haben, gezeigt. In hotels4u.com steht für CheckOut 10.00 h, richtig ist 11.00 h. Das Hotel… Read Full Review

Hotels4U.com's Response to Ennasus's Review

Written on: 19/06/2013

Guten Tag Ennasus.

Ich bin ganz entschlossen, sich in diese in Ihrem Namen zu suchen, so dass wir sehen können, was passiert ist. Bitte senden Sie Ihre Buchungsnummer zu pr@hotels4u.com?

Mit freundlichen Grüßen.
Adam
PR Vertreter
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“They canceled my reservation and did not return my money”

Written on: 13/06/2013 by lhdonda (1 review written)

Efetuei on 24/01/2013 a purchase on the site hotels4u a reservation at hotel Be Live Canoa in Punta Cana (Reservation Number: 4062050), for the period 13 to 20 August 2013, that being paid in cash on the bill my credit card $ 793.94, plus $ 60.71 for impostosm, totaling $ 854.65. After almost six months, the hotels4u sent me an email stating that my reservation was canceled because not accept reservations from people residing in Brazil. I thought absurd and a total lack of respect, because when… Read Full Review

Hotels4U.com's Response to lhdonda's Review

Written on: 18/06/2013

Good morning lhdonda,

Thank you for taking the time to write about your recent Hotels4u experience and I'm sorry to hear that it wasn't what you expected.

I have looked into this for you as you kindly provided your booking reference number and I can confirm that our Accounts team refunded you on the 12th June. It can take between three and five working days for your bank to process this.

If you have any questions, please email pr@hotels4u.com and we can discuss your concerns in greater detail.

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment

Lhdonda's Response to lhdonda's Review

Written on: 19/06/2013

Inform you that the refund was made on my credit card.
Thank you for attention

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Excellent customer service”

Written on: 10/05/2013 by IainSkeldon (1 review written)

I booked a week at the Lake Resort Vilamoura for myself, wife and 2 children (2 & 7 months) through Hotels 4u. Despite my confirmation stating that I had a deluxe sea view room for 2 adults and 2 infants I discovered the Lake Resort didn't not permit 2 babies to stay in the 1 room & another room would have to be booked. I called Hotels 4u who resolved the situation and allocated us another compliant room. Specially thanks to Nicky Maynard who dealt with the whole issue in a prompt and… Read Full Review

Hotels4U.com's Response to IainSkeldon's Review

Written on: 10/05/2013

Good afternoon IainSkeldon

Thank you for writing about your experience with Hotels4u.com. It's always great to hear kind words and we're delighted to hear that Nicky left a lasting impression on you!

I have passed this feedback onto her, I'm sure she'll be delighted.

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment

Karens18's reply to Hotels4U.com's Comment

Written on: 21/06/2013

Hoping my experience my first booking with hotels4u next week is positive as there are some mixed reviews on here. How to I contact PR I have a question re my booked accomodationn as despite two emails direct to hotel I have had no reply
Thanks

Reply to this comment

Hotels4U.com's reply to Karens18's Comment

Written on: 21/06/2013

Afternoon!

If you need to speak with us, you can pop an email to us and we can look into your queries on your behalf.

You could also call our team depending on what you need to know!

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Fantastic service”

Written on: 12/04/2013 by whirly (1 review written)

Had a question about my booking. Seen some people had went onto Hotels4u facebook page, and said about someone called Adam that had answered some questions. So I done the same and what a fantastic service. All I can say is well done Hotels4u for great team work and service… Read Full Review

Hotels4U.com's Response to whirly's Review

Written on: 15/04/2013

Good afternoon Whirly.

Thank you for sharing your recent Hotels4u experience with everybody on Review Centre!

We all wish you a lovely (well deserved) holiday and we'd love to hear back from you when you return.

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“No complaints”

Written on: 28/03/2013 by CarinaCroon (1 review written)

I booked now 3 times a hotel in Egypt, last year and 2 times in 2013. Never had any problems with hotels4u. This year I contacted Adam on Facebook, to change my holiday in two differerent hotels and other room types , he gave me advise about it an I contacted the reservations service. They fixed it for me without extra fee, and were very helpfull! When you pay your balance , you get your accommodation voucher immediatily bij email. The prizes are the best. When I book this holiday in Belgium, I… Read Full Review

Hotels4U.com's Response to CarinaCroon's Review

Written on: 02/04/2013

Hello CarinaCroon!

Such a lovely review of your recent Hotels4u.com experience, thank you!

It's great to hear that we've been able to assist you with your booking related questions and we all hope you have a wonderful hotel break! :)

If you have any questions, please pop over to our page and we'll do our best to help.

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“always good service”

Written on: 26/03/2013 by crystalchris (1 review written)

I have used hotels4u for many many years and never had any problems. All the hotels/apartments that we have been to have been really good.If I have had to contact them either by phone or e. mail they have responded very quickly. All the staff that I have dealt with have been friendly and polite and my enquiries have been sorted satisfactory. Adam can be contacted by mail and answers quickly,, he has always been very helpful. But best all of are their prices which are excellent. I will def… Read Full Review

Hotels4U.com's Response to crystalchris's Review

Written on: 02/04/2013

Morning CrystalChris!

We'd just like to take a moment to thank you for sharing your recent Hotels4u.com experience on Review Centre and we're glad to hear that you will continue to use our service in the future!

If you have any questions, please pop over to our page and we'll do our best to help.

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“a very bad operation phone at office”

Written on: 25/03/2013

really it's a very bad customer service when you Call hotels4u by phone in office number… Read Full Review

Hotels4U.com's Comment

Written on: 25/03/2013

Good morning.

Thank you for taking the time to review your recent Hotels4u.com experience. It would be great if you could send an email to pr@hotels4u.com with more detail so that we can investigate this.

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“GREAT FRIENDLY SERVICE”

Written on: 01/03/2013

This is the second time I have booked my accommodation with Hotels4u and on both times I have found them to be very friendly, helpful and efficient. Replies to my emails were answered very quickly and when asked to give them a telephone number by email for them to ring me the telephone at my home was ringing in less then 1 minute. The cost of the accommodation on both bookings was the cheaper than any I could find. Will be booking with Hotels4u next time. Thanks Adam and Richard. … Read Full Review

Hotels4U.com's Comment

Written on: 07/03/2013

Good morning!

Thank you for writing such a lovely review of your Hotels4u.com experience, and I'm over the moon to hear that you decided to book with us for a second time.

We all hope that you have a fantastic holiday and if you need any assistance in the future, pop over to our Facebook page and we'll be on hand to help!

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great customer support”

Written on: 28/02/2013

Was looking to book something for my parents, and didn't find any information in the FAQ questions detailing the "pay deposit" or "pay full" and also if you book for someone else where you add their name(the name that appears on the reservation voucher) Sent an email to the contact address and also contacted them via Facebook. On Facebook I found Adam who anwsered all my questions with the specific details that I wanted. I had all my anwsers in 5 minutes. I think the website has an outdated… Read Full Review

Hotels4U.com's Comment

Written on: 01/03/2013

Good morning Vlad.

Thank you ever so much for the kind words. It was a pleasure speaking with you on our Facebook page and I'm pleased that we were able to answer all of your questions! If you have any questions in the future, please pop over to our page and we'll do our best to help.

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“very helpfull”

Written on: 26/02/2013 by Victoria1961 (1 review written)

I could only say many thanks to Adam who was so patient to my poor English and was so helpfull. very good service))0… Read Full Review

Hotels4U.com's Response to Victoria1961's Review

Written on: 27/02/2013

Good afternoon Victoria1961

Thank you ever so much for the kind words and I'm really pleased that both Hotels4u.com and myself were able to assist you with the questions you had! I'd like to thank you also for taking the time to write your review and I do hope we can help you with another hotel stay in the future!

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

PS -Your English is great! (^_^)

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Very well organised company”

Written on: 17/02/2013

I always use this company for the best deals and i have never had a problem with hotels4u always very helpful and professional whenever I've had a problem it's sorted out straight away. I have been using the hotels4u website for the last five years and i find they rate the best hotels and prices also their website is easier to use than most other online companies… Read Full Review

Hotels4U.com's Comment

Written on: 18/02/2013

Hello!

I'd like to thank you for taking the time to write about your recent Hotels4u experience, and we're all delighted that you have left us a lovely review.

To stay up to date with our latest deals and promotions (including our amazing prize draw with Thomas Cook!), please 'Like' us on Facebook by searching Hotels4u

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“hotels4u: Good Prices but be careful if problem no...”

Written on: 02/02/2013 by pb84 (1 review written)

I am travel three times with them without problem until the last time in September 2012: a hotel booked in Malta as well as the transfer to the hotel by car, not by bus. The hotel was perfect. For the transfer to go everything works as expected, and even with two hours later at 2 o'clock in the morning the car was waiting for us. The return on the other hand instead of a car it was a bus: instead of 30 minutes to airport we need 90 minutes to arrive at the airpor; the time to make the tour of… Read Full Review

Hotels4U.com's Response to pb84's Review

Written on: 04/02/2013

Good afternoon pb84

Thank you for taking the time to write about your most recent experience in Malta and I’m sorry to hear that our service fell some way short of your expectations. Could you please send your booking reference number and any supporting documents to pr@hotels4u.com and I’ll investigate for you.

Kind regards.
Adam
PR Representative
Hotels4u.com

Reply to this comment
Report this review Read 1 Comment
overview