Hotels4u.com Reviews - www.hotels4u.com

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Latest Reviews

★☆☆☆☆

“Absolute farce”

Written on: 01/05/2015 by clairenbrown (1 review written)

I booked with this company and then decided I would prefer a different hotel in another resort so as per their cancellation policy, I cancelled the booking for the Reymar and booked the Bon Repos hotel. I thought everything was fine. Then I got an email saying that they had tried to take payment but my card declined, which I knew could not be true as I have more than enough money in there. So I checked on line and my new booking was not on there just my old cancelled booking. I emailed them… Read Full Review

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★☆☆☆☆

“Website errors and we were made to cover the cost”

Written on: 28/04/2015 by 284Piper (1 review written)

The customer service is SHOCKING. I ha e been using hotels for you for years and clearly they have now become to big and couldn't care less about service. Their website blipped and I booked accommodation for 7 night and when I had paid and received my confirmation it was for 6 nights. I then went l back to book in exactly the same manner it did exactly the same thing. I then called through to explain and Hotels4u would not accept responsibility. I will not be using this service again… Read Full Review

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★☆☆☆☆

“3 beds for a family of 4???”

Written on: 08/04/2015 by AliyahMelton343 (1 review written)

I clearly booked a family room for 4 of us. On arriving to the hotel I was informed they had booked a standard room which only slept 3. Clearly stated on my reservation 2 adults 2 children a Hotels4 u should know which rooms are suitable. I wouldn't book with them after causing us this problem, also their cancellation fee is horrendous, clearly they are a money maker, better to book with the hotel or another more reliable company like laterooms if booking.com, who are mor approachable and… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 13/03/2015 by ocNeville435 (1 review written)

When doing these reviews wish you could allocate no stars. One star indicates the company is getting something right. EVERY holiday/hotel I looked at was unavailable. Tried loads of different places, hotels etc, but each one came up "unavailable". What's the point in this website???… Read Full Review

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★☆☆☆☆

“Absolutely useless!!!!”

Written on: 19/02/2015 by Danniideighton (1 review written)

There price promise is a complete lie & they ignore emails & complaints, I highly recommend that you avoid booking with them, Thomas Cook should be ashamed of themselves!!!… Read Full Review

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★☆☆☆☆

“Not an Ethical Site”

Written on: 04/02/2015 by CorneliusCollins (1 review written)

The Hotels4u Web site changed the dates of my stay entered by one day which only becomes apparent after booking unless I had specifically look for it at each stage of the booking process. Since booking I have re entered the web site and confirmed that it is the site changing the dates and not my error. When I contacted customer service to get a correction I was given the choice of either paying an increased cost for the same length of stay or forfeiting my deposit. Beware of this site… Read Full Review

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★☆☆☆☆

“Give wrong quotes for children knowingly! Book elsewhere.”

Written on: 31/01/2015 by SickAsAParrot (2 reviews written)

We booked a holiday to Malgrat at the beggining of Jan'15, it asked for chid ages 0-18, so i put my chidrens ages in, 4 and 14. Everything went through ok until when we printed off the booking the child ages said 4 and 4. I immediately panicked thinking that i was to blame so my husband checked by going back page by page and printing them off as he went. I was not to blame it was Hotels4u's computers. I phoned them the next day and told them everything and they addmitted they were having… Read Full Review

Ranorman45's Response to SickAsAParrot's Review

Written on: 17/04/2015

Did you get any where with trading standards?we are just back from holiday,similar thing happened to us and we were forced to pay an extra 750 euros or they would not give us our room as hotels4u had given the younger childs age twice! Rep in resort was useless,emailed and got knowhere,now trying to compile a claim against them,ps the website has now been changed so it only allows children up to 12,not what you expect from a Thomas Cook company at all it really spoilt the holiday for us.

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Sickasaparrot's reply to Ranorman45's Comment

Written on: 20/04/2015

Apparently TS 'leaned' on them and they changed the site. We cancelled with H4U and booked the same hotel with somebody else. We've just come back this weekend, no nasty surprises on arrival, the hotel just said, 'she can't drink the alcohol, so she's a child'.

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★☆☆☆☆

“Took my money but didn't book hotel!”

Written on: 22/01/2015 by clGalloway1990 (1 review written)

The website took my money but didn't make the booking, so I had to have a lengthy phone call with my bank and hotels 4 u to rectify the problem. A waste of time… Read Full Review

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★☆☆☆☆

“The worst customer service ever !! ”

Written on: 16/01/2015 by Fortune5 (1 review written)

I booked a 5 day hotel break and a airport transfer on 29th December and paid the full amount of 153. 88 and my card was charged . I then phoned to make enquiries about the airport transfer as it was only on completing the booking that this stated that I would have have to wait for an hour which I was reluctant to do . I was then told that I owed them another 40 pounds as the price went up AFTER I had completed the booking. This in my book is no different to having paid for your shopping in… Read Full Review

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★☆☆☆☆

“I should have read these reviews before I booked!”

Written on: 05/01/2015 by Stanleyc7 (1 review written)

Well what can I say - except I'm worried about posting this before I sort out the problem, however I must warn you about the issue. I tried to book online, it seemed to go all the way through, but then came up with a message that it was unable to proceed and asked me to try again - which I did, the second time it won't let me book the same grade room, but it seemed to go further through as it even sent me off to my creditcard security website. yet again it came up with the message that it… Read Full Review

13Roses's Comment

Written on: 07/01/2015

OMG I WISH I HAD READ THIS BEFORE I DID THE SAME THING THEY HAVE TAKEN 8 payments from my bank and every time it said oops some thing went wrong please try again !! They said they were refunding me , fingers x

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Electrotech's Comment

Written on: 08/01/2015

The CEO of Thomas Cook is peter.fankhauser at thomascook.com that's his email if you want to complain! (change the at to @) and close the gaps) I spent an hour and a half on the phone to them but I think I have it sorted now - however I'm chasing for compensation and recommend you do the same. 8 payments - I had three in the end - so as you can tell my story went on beyond this posting. It was on the fourth attempt I finally managed to book my one nights accommodation ! At least I hope I have - still waiting for the funds back but I think it will happen,

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Lancsexile's Comment

Written on: 03/02/2015

I too have had these problems. Tried to book at weekend, get right through to card validation then get error message telling you to go back to home page. Checked email, no confirmation so tried again, same happened. Phoned bank & payment has been debited 3 times but no booking confirmation. You cannot get through on the phone - phoned 5 times & cuts you off after 3 minutes holding. Emailed & contacted them via their chat but they just tell you to ring! Finally rang the sales number & was told the accounts team are currently moving office and have no phones! She admitted there is a problem with the booking system. They need to shut the website down til they sort this.

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Sharoncarroll70's Comment

Written on: 10/01/2015

I am currently going through exact situation as you! I now cant use my debit card as I have £500 pending on the banks system which is now making me overdrawn. I would NEVER use this company again!

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★☆☆☆☆

“Terible services”

Written on: 04/01/2015

I was trying to reserve the hotel via website, but website write "ooops something wrong". Then I decide to use website chat help, but they can not help me. They write me I should send e-mail to reservations@hotels4u.com, because they have some error on webpage with this hotel. When I wrote e-mail they respond me they can not book hotel for me I should contact them direct. Then I contact reservation team in the number, but they did not help me because I want to pay in EUR and also they can not… Read Full Review

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★★★☆☆

“2nd visit 12 mnths later, hotel standards have dropped”

Written on: 02/01/2015 by cheekybooboo (1 review written)

We arrived Xmas week, Regency Plaza Aqua Park ,the hotel was full, mainly Russians and Italians who would not queue, made the English and Germans guests irritable. booked a seaview room which is the best location to have. was given a room at the back of the hotel for the 1st night, this was a bigger room however was cold and uninviting reminded me of a garage , was kept awake all night due to the amount of people coming and going lots of buses and taxis and people wheeling there suitcases. was… Read Full Review

Electrotech's Response to cheekybooboo's Review

Written on: 05/01/2015

Isn't this a review of the Hotel?

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★☆☆☆☆

“You will be doing yourself a big favor by avoiding any...”

Written on: 11/12/2014 by Wilson466 (1 review written)

You will be doing yourself a big favor by avoiding any transaction with this fraudulent Company. After a bogus advertisement (an advert for a specific room type that does not exist in the hotel I booked), three months down the line, one lie to the other, I am yet to get my money back! My lawyer is now involved and hopefully they will be compelled to do the right thing! Save yourself the hassles, avoid hotels4u and Thomas Cook as a whole! Lest I forget, the customer service is appalling and as a… Read Full Review

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★☆☆☆☆

“Awful.”

Written on: 06/11/2014 by natburleigh (1 review written)

This was my first holiday with my partner so I wanted it to be perfect without issues and after reading the reviews for the hotel we booked initially they seemed good, however as the weeks went on they got worse and worse. We booked in June for travel in October and specifically paid more for a sea view room with a balcony in the main building, but as people kept stating in their trip advisor reviews they were not getting the room they should so I emailed Hotels$U to ensure we would be given… Read Full Review

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★☆☆☆☆

“Avoid Hotels4u!!!!”

Written on: 07/10/2014 by Madilynn29 (1 review written)

I made a reservation via Hotelsfor4 for a hotel in Egypt for my honeymoon. The day of my arrival to Egypt, I received an-email informing me that the reservation has been cancelled and I would be refunded. I was without accomodation in this country which is not so safe for foreigners!!!! I called them, I talked to the Manager, he refused to help me and just told me that I was not welcome in hotelsfor4 because i was algerian citizen!!!! Yes believe it. I have waited 2 weeks to be refunded! … Read Full Review

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★☆☆☆☆

“Hotel not 4 U”

Written on: 05/10/2014 by JefferyKelleher (1 review written)

Just don't even bother, terrible to deal with. I tried to book a room as a surprise gift, you can't do this online as the card details and the guest details must be the same, tried their phone No, 20 mins on hold , gave up, tried their online chat they told me to phone , told them i would if i could .Booked through Expedia without any problems… Read Full Review

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★★☆☆☆

“POOR CUSTOMER SEVICE/FALSE ADVERTISING and...”

Written on: 16/09/2014 by Joe389 (1 review written)

Hi I have had the same thing - Wrong information given passed from one to another without a resolution..Over £30 pounds in telephone charges because I was kept waiting 18+mins in a queue before even talking to a rep - I phoned them to check an Availability - They confirmed it was Available so I booked online went through checkout Got an error code - I thought the error was with my card so I kept trying only to find out over £2700+ was sent and Pending. I was assured that they haven't taken… Read Full Review

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★★☆☆☆

“POOR CUSTOMER SEVICE/FALSE ADVERTISING and...”

Written on: 16/09/2014 by Joe389 (1 review written)

Hi I have had the same thing - Wrong information given passed from one to another without a resolution..Over £30 pounds in telephone charges because I was kept waiting 18+mins in a queue before even talking to a rep - I phoned them to check an Availability - They confirmed it was Available so I booked online went through checkout Got an error code - I thought the error was with my card so I kept trying only to find out over £2700+ was sent and Pending. I was assured that they haven't taken… Read Full Review

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★☆☆☆☆

“Will never use them again”

Written on: 14/08/2014 by Kylee117 (1 review written)

After a messed up booking due to a problem on their website, I have waited over 2 months for a refund that they said they would repay ......twice. After many phone calls and emails with very little response or information from them I have now put this problem into the hands of another party to recoup my monies. I understand that it sometimes takes time to investigate a problem but the lack of communication, my cost in phone calls, time spent trying to understand what was going on was just too… Read Full Review

Tina.sassey's Comment

Written on: 16/09/2014

Hi I have had the same thing - Wrong information given passed from one to another without a resolution..Over £30 pounds in telephone charges because I was kept waiting 18+mins in a queue before even talking to a rep - I phoned them to check an Availability - They confirmed it was Available so I booked online went through checkout Got an error code - I thought the error was with my card so I kept trying only to find out over £2700+ was sent and Pending. I was assured that they haven't taken anything and it should still be in my bank - NOPE Had to get their Directs department contact my bank with Authorisation Codes etc. NIGHTMARE. I finally got it back after all the expense in phone calls etc. But in my opinion IT IS FALSE ADVERTISING and MISLEADING INFORMATION. A small Goodwill gesture for my losses would be appreciated - BUT - They don't seem CARE. I am a regular Customer with them and NEVER experience anything like this before AND don't wish to in future. SORT IT OUT Hotels4u or you will lose GOOD CUSTOMERS.

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★☆☆☆☆

“4 star restaurant in Praia da Rocha Portugal”

Written on: 13/08/2014 by chrimil44 (1 review written)

We booked Half Board last January at this hotel from Hotels4u for 12 days. The food was disgusting and repetitive. Eventually we asked to see the manager who refused to see us. Instead asked through the receptionist what was the problem. We explained the problem and at the same time cancelled the restaurant arrangement for 3 evening meals and 4 breakfasts. We were promised a refund that there will be a refund of the meals we cancelled when we return to UK. On return to UK we complained to… Read Full Review

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