Hotels4u.com Reviews - www.hotels4u.com

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Latest Reviews

★★☆☆☆

“POOR CUSTOMER SEVICE/FALSE ADVERTISING and...”

Written on: 16/09/2014 by Joe389 (1 review written)

Hi I have had the same thing - Wrong information given passed from one to another without a resolution..Over £30 pounds in telephone charges because I was kept waiting 18+mins in a queue before even talking to a rep - I phoned them to check an Availability - They confirmed it was Available so I booked online went through checkout Got an error code - I thought the error was with my card so I kept trying only to find out over £2700+ was sent and Pending. I was assured that they haven't taken… Read Full Review

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★★☆☆☆

“POOR CUSTOMER SEVICE/FALSE ADVERTISING and...”

Written on: 16/09/2014 by Joe389 (1 review written)

Hi I have had the same thing - Wrong information given passed from one to another without a resolution..Over £30 pounds in telephone charges because I was kept waiting 18+mins in a queue before even talking to a rep - I phoned them to check an Availability - They confirmed it was Available so I booked online went through checkout Got an error code - I thought the error was with my card so I kept trying only to find out over £2700+ was sent and Pending. I was assured that they haven't taken… Read Full Review

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★☆☆☆☆

“Will never use them again”

Written on: 14/08/2014 by Kylee117 (1 review written)

After a messed up booking due to a problem on their website, I have waited over 2 months for a refund that they said they would repay ......twice. After many phone calls and emails with very little response or information from them I have now put this problem into the hands of another party to recoup my monies. I understand that it sometimes takes time to investigate a problem but the lack of communication, my cost in phone calls, time spent trying to understand what was going on was just too… Read Full Review

Tina.sassey's Comment

Written on: 16/09/2014

Hi I have had the same thing - Wrong information given passed from one to another without a resolution..Over £30 pounds in telephone charges because I was kept waiting 18+mins in a queue before even talking to a rep - I phoned them to check an Availability - They confirmed it was Available so I booked online went through checkout Got an error code - I thought the error was with my card so I kept trying only to find out over £2700+ was sent and Pending. I was assured that they haven't taken anything and it should still be in my bank - NOPE Had to get their Directs department contact my bank with Authorisation Codes etc. NIGHTMARE. I finally got it back after all the expense in phone calls etc. But in my opinion IT IS FALSE ADVERTISING and MISLEADING INFORMATION. A small Goodwill gesture for my losses would be appreciated - BUT - They don't seem CARE. I am a regular Customer with them and NEVER experience anything like this before AND don't wish to in future. SORT IT OUT Hotels4u or you will lose GOOD CUSTOMERS.

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★☆☆☆☆

“4 star restaurant in Praia da Rocha Portugal”

Written on: 13/08/2014 by chrimil44 (1 review written)

We booked Half Board last January at this hotel from Hotels4u for 12 days. The food was disgusting and repetitive. Eventually we asked to see the manager who refused to see us. Instead asked through the receptionist what was the problem. We explained the problem and at the same time cancelled the restaurant arrangement for 3 evening meals and 4 breakfasts. We were promised a refund that there will be a refund of the meals we cancelled when we return to UK. On return to UK we complained to… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 11/08/2014 by susan.stubbs76 (1 review written)

I booked a spa break with this company and on arriving at the hotel the booking had never been made. After hours of trying to get thru to customers service I got an out of hours line and was informed that they only field calls and I would have to book another hotel and pay for it and someone would call back the following day. After calling around no other hotels could accommodate us so a bed was made up on the floor of the very small room that the hotel had available. This is not the way I… Read Full Review

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★☆☆☆☆

“never use Hotels4u”

Written on: 02/08/2014 by MarinMeadows67 (1 review written)

It was the first time that I used the service of Hotels4u, ma debit card has been debited for a toal amount of my hotel booking but a few days later my card has been reimbursed without any notification, and when i contacted them they told me that I didn t meet their security check reuirements… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 29/07/2014 by Amandag211 (1 review written)

I booked a hotel in Fuengerola in October for 6 night , however I received some very bad news about my health , so I called Hotels4u to cancel .After waiting 30 minutes on hold I gave up , the day after was the same .At the third attempt I managed to get through , I explained my circumstances , all that the female on the other end said , without emotion , was that I need to email Hotels4u and promptly hung up .So I emailed , and emailed , and again I emailed , on day 3 ( again ) I received a… Read Full Review

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★☆☆☆☆

“Bad Mews”

Written on: 14/07/2014 by mgJones349 (1 review written)

The Sharm Inn Amarein is dire, the worst hotel I have ever stayed at. Overall very dirty, communal areas had cigarette packets thrown on the paths, stairs dirty, restaurant furniture, floors, mirrors unpolished. Old towels & old bed linen. As for the service: (let me put the facts forward as an all inclusive guest) fresh juices at any time of the day are chargeable, wine other than at meal times is chargeable & often unavailable: no cocktails whatsoever. Bar shuts 23:00hrs. There is nothing… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 04/07/2014 by Kolby140 (1 review written)

Difficult to get through on the phone - long waiting time. Took 3 emails before I got a response by which time they said because it was now 3 days before the check-in date I couldn't make a change. No effort or care to try and help me re-arrange booking. Which is pretty bad business because if they had then I would have re-arranged, even in a different hotel for a fee. But no, just not bothered to help me… Read Full Review

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★☆☆☆☆

“Nightmare!”

Written on: 28/05/2014 by Debbiem68 (2 reviews written)

I have had nothing but hassle with my bookings they booked too many apartments I amended then they didn't sort no bookings on the system have sorted out 5 times can never get through on phone when they say they have sorted they didn't! Then they have only taken out one payment then you spend for ever trying to contact to see why ? I've spent weeks sorting am now trying once again to get it sorted I've never ever experienced such a disgraceful service & deal im with people who really don't know… Read Full Review

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★★★★★

“No problem with Hotels4you”

Written on: 03/05/2014 by Lewis1975 (1 review written)

I booked accomodations(only) 3 times with Hotels4u(in Spain and in Italy), and I haven't got any problem with it. Price was really good on the site, the booking system is simple, easy to use. I recieved my confirmation immediately, and everything was ok related to the hotels… Read Full Review

Tina.sassey's Comment

Written on: 16/09/2014

I am a regular customer without any problems whatsoever. I never had to deal with Customer Services before Ive always booked online...BUT THIS YEAR they have been ABSOLUTELY RUBBISH. I have posted a review about my problem above POOR CUSTOMER SERVICES FALSE ADVERTISING/AVAILABILITY and MISLEADING INFORMATION. Should be reported to The Advertising Standards Agency.

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★☆☆☆☆

“awful customer service”

Written on: 29/04/2014

Hotels4u website homepage said that if you fill in your email address for their mailing list you'll get special offers - when you do this it directs you to a page that then says if you add your preferences, you'll be sent an "exclusive sign up discount" I did this and was sent no such offer. I tried to phone to find out why - was on hold for over 40 minutes and then just told to send an email with the details. I did this and have sent yet another email chasing this, and simply asking for an… Read Full Review

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★☆☆☆☆

“Terrible, no customer service”

Written on: 16/04/2014 by JovanHay (1 review written)

First of all they do not advise of any cancellation policy. When trying to change a room I tried to call their telephone line, it took over ten minutes before they picked up the call and another eleven minutes to answer a simple question about changing the room for one night. I would not recommend using hotels4u purely for the reason that once they have your money they are not interested in providing customer service. Think twice before using hotels4u.com. Disgusting attitude!… Read Full Review

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★☆☆☆☆

“If I could use less than one star I would.”

Written on: 11/03/2014 by Piercek115 (1 review written)

Absolutely horrific with the customer services. I booked in a business trip in January at the Mecure Hatfield Hotel and dealt with a hotel directly. I am not sure if it was the hotel or the online booking but between the two of them they came up with some BS, twisting words and saying that the T&C's were read out to us. The lady on reception turned our employee away at the door at check in and said they were "fully booked". But later the agent said the hotel said that they were offered a room… Read Full Review

Hotels4U.com's Comment

Written on: 07/04/2014

Hi,

Thank you for sharing your recent Hotels4u experience and I'm very sorry to hear that it fell short of your expectations.

I would be very keen to investigate what happened in your case so that I can find out what happened. To do so, I would need your booking reference number and any further details that you can provide in an email.

Kind regards,
Adam
PR Representative
Hotels4u.com

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Dimary53's Comment

Written on: 20/08/2014

I have been waiting 2 weeks for a call from your company re: a recent booking
To be honest i want verbal confirmation of a couple of things that are worrying me about my booking before we pay final instrumental. The comments on this site do not fill me with confidence.
If you do have a rep that can call me I would be grateful.
Regards

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★☆☆☆☆

“Outstandingly disgusting customer service!”

Written on: 20/02/2014

If I would have the option to give them less than one star, I would! Booked a hotel over that site. The apartments office at the holiday destination is closed on weekends and my arrival is on Sunday. Received an email from hotels4u stating in the exact words: "Outside office hours (i.e. after 4 pm on weekdays and over the weekends and public holidays) guests will find the key to their apartment right in the corner of the kitchen window-sill nearest to the apartment front door.Our reception in… Read Full Review

Hotels4U.com's Comment

Written on: 07/04/2014

Good morning,

I've just finished reading your review following your recent Hotels4u experience and I'm very sorry to hear that you've been left unhappy with our services.

I am very keen to investigate this matter for you so that I can find out what has happened. To do so, I would need your booking reference number and any further details that you can provide in an email.

Kind regards,
Adam
PR Representative
Hotels4u.com

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★☆☆☆☆

“Stressful & shockingly appalling service!!! NEVER AGAIN!”

Written on: 13/02/2014

Disgusting ...... I have never experienced service like this before. I made a business reservation which I had to amend the dates . You would think that changing a couple of digits would be easy but for these individuals sadly it appears not , they just cannot get to grips with good customer service. The first time I called they said No there was nothing they could do and I would have to pay in full again as the hotel did not agree to the changes. After speaking to the hotel directly I was told… Read Full Review

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★☆☆☆☆

“tele ad”

Written on: 27/01/2014

Haven't used this site and i have no intention of doing so when they have such an awful television advertisement.Being an brummy at heart i object to this ad in the strongest terms possible… Read Full Review

Hotels4U.com's Comment

Written on: 07/04/2014

Good morning,

I'd like to thank you for sharing your thoughts relating to the Hotels4u television adverts and I'm sorry to hear that they were not to your taste!

I would like you to know that we take all feedback seriously (both positive & negative) and your comments have been passed directly to the marketing team for their review.

Kind regards,
Adam
PR Representative
Hotels4u.com

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★☆☆☆☆

“Avoid at all costs”

Written on: 12/01/2014

Tried booking a hotel with this mob but got an error on their site. Once bitten twice shy so booked elsewhere. Thought nothing more of it until I checked my credit card statement - was charged even though I had no booking with Hotels4u. Three weeks later still waiting for a refund! Have spent hours in the queue waiting for someone to answer my calls. How can they get away with that? Turns out they are part of Thomas Cook - says it all!… Read Full Review

Hotels4U.com's Comment

Written on: 14/01/2014

Hi,

Quick thank you for taking the time to review your Hotels4u experience and I'm sorry to hear you were left less than impressed!

I'm keen to investigate what's happened here, so please send us the below details to pr@hotels4u.com and I can find out what is happening with your money.

- Full name
- Last four digits of your card number (nothing else)
- Rough value of payment
- Hotel

Kind regards,
Adam
PR Representative
Hotels4u.com

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★☆☆☆☆

“Simply terrible ”

Written on: 19/11/2013 by Solly122 (1 review written)

I made 2 hotel reservations via hotels4u.com , on 27th of SEP 2013 the web site has terms and conditions which were not available the time i made my booking on 2nd of OCT 2013 i wanted to make another booking at the same hotels for my brother and his family , i saw the new conditions , so i sent an email to inform them that about my situation in order to avoid problems during check in after 45 days, again ! after 45 days I got a reply that they are sorry to cancel my booking due to the new… Read Full Review

Hotels4U.com's Response to Solly122's Review

Written on: 20/11/2013

Hello Solly122,

I've just finished reading your review following your Hotels4U experience and I'm very sorry to hear that you've been left unhappy with our services.

I am very keen to investigate this matter for you so that I can find out what has happened. To do so, I would need your booking reference number and any further details that you can provide in an email to pr@hotels4u.com.

Kind regards,
Adam
PR Representative
Hotels4u.com

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Solly122's reply to Hotels4U.com's Comment

Written on: 21/11/2013

I have sent an email to your email address, 2 days ago , no reply yet !

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Hotels4U.com's reply to Solly122's Comment

Written on: 22/11/2013

Good morning Solly122,

Your email has been passed onto the relevant department who are conducting an investigation into your booking & subsequent feedback. I will be in touch shortly via your email to our PR account.

Kind regards,
Adam
PR Representative
Hotels4u.com

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Me123Me's reply to Hotels4U.com's Comment

Written on: 18/01/2014

They definitely sound like a pile of poo. Along with their highly anoisiating advert ripping off my hometown accent, which is just fake. You have my sympathies and thank you for proving what I thought. Laterooms and hotels are the only ones I use for travelling the world.

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★★★★☆

“Coastal resort Paphos”

Written on: 18/11/2013

We booked a stay in Capital Coast Resort and Gardens for a very good price, received a voucher immediatly after booking, asked for some "specials" and everything was allright on our arrival. Very good hotel, nad everything was very well arranged by Hotels4u.com. Nice hotel, very good breakfast buffet and varied evening buffet. We can recommend this hotel and Hotels4u.com Gerd Moonen- Bettina Van Ransbeke Belgium… Read Full Review

Hotels4U.com's Comment

Written on: 20/11/2013

Good morning!

I'd like to take a moment to personally thank you for sharing your recent Hotels4U experience with everybody on this forum. It's great to hear that you enjoyed your stay at the Capital Coast Resort & Gardens and that you were pleased with both the price and service.

If you'd like to stay up to date with the latest comps and deals, or just want to chat about all things travel then pop over to our Facebook page - We'll welcome you with open arms!

All the best,
Adam
PR Representative
Hotels4u.com

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