Terrible, no customer service

★★★☆☆
2.9 / 5
49% of users recommend this

JovanHay's review of Hotels4u.com - www.hotels4u.com

★☆☆☆☆

“Terrible, no customer service”

Written on: 16/04/2014 by JovanHay (1 review written)

First of all they do not advise of any cancellation policy. When trying to change a room I tried to call their telephone line, it took over ten minutes before they picked up the call and another eleven minutes to answer a simple question about changing the room for one night. I would not recommend using hotels4u purely for the reason that once they have your money they are not interested in providing customer service. Think twice before using hotels4u.com. Disgusting attitude!

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