Written on: 11/03/2014 by Piercek115 (1 review written)
Absolutely horrific with the customer services. I booked in a business trip in January at the Mecure Hatfield Hotel and dealt with a hotel directly. I am not sure if it was the hotel or the online booking but between the two of them they came up with some BS, twisting words and saying that the T&C's were read out to us. The lady on reception turned our employee away at the door at check in and said they were "fully booked". But later the agent said the hotel said that they were offered a room for the night which they walked away from. I would not go back to using Hotels4u. They take money from businesses and are liars.
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