Avoid at all costs

★★★☆☆
2.9 / 5
49% of users recommend this

Guest's review of Hotels4u.com - www.hotels4u.com

★☆☆☆☆

“Avoid at all costs”

Written on: 12/01/2014

Tried booking a hotel with this mob but got an error on their site. Once bitten twice shy so booked elsewhere. Thought nothing more of it until I checked my credit card statement - was charged even though I had no booking with Hotels4u. Three weeks later still waiting for a refund! Have spent hours in the queue waiting for someone to answer my calls. How can they get away with that? Turns out they are part of Thomas Cook - says it all!

Hotels4U.com's Comment

Written on: 14/01/2014

Hi,

Quick thank you for taking the time to review your Hotels4u experience and I'm sorry to hear you were left less than impressed!

I'm keen to investigate what's happened here, so please send us the below details to pr@hotels4u.com and I can find out what is happening with your money.

- Full name
- Last four digits of your card number (nothing else)
- Rough value of payment
- Hotel

Kind regards,
Adam
PR Representative
Hotels4u.com

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