Simply terrible

2.6 / 5
43% of users recommend this

Solly122's review of -


“Simply terrible ”

Written on: 19/11/2013 by Solly122 (1 review written)

I made 2 hotel reservations via , on 27th of SEP 2013 the web site has terms and conditions which were not available the time i made my booking

on 2nd of OCT 2013 i wanted to make another booking at the same hotels for my brother and his family , i saw the new conditions , so i sent an email to inform them that about my situation in order to avoid problems during check in

after 45 days, again ! after 45 days I got a reply that they are sorry to cancel my booking due to the new conditions

I sent many emails to explain that the new conditions don't apply on my case, even it dose , i should have been informed earlier not after 45 days

They keep sending me answer machines emails , very rude and unprofessional, they don't even bother to address the emails so People don't get confused

I don't recommend any one to make there booking with this company, I work for hospitality industry myself and never experience that level of service's Response to Solly122's Review

Written on: 20/11/2013

Hello Solly122,

I've just finished reading your review following your Hotels4U experience and I'm very sorry to hear that you've been left unhappy with our services.

I am very keen to investigate this matter for you so that I can find out what has happened. To do so, I would need your booking reference number and any further details that you can provide in an email to

Kind regards,
PR Representative

Reply to this comment

Solly122's reply to's Comment

Written on: 21/11/2013

I have sent an email to your email address, 2 days ago , no reply yet !

Reply to this comment's reply to Solly122's Comment

Written on: 22/11/2013

Good morning Solly122,

Your email has been passed onto the relevant department who are conducting an investigation into your booking & subsequent feedback. I will be in touch shortly via your email to our PR account.

Kind regards,
PR Representative

Reply to this comment

Me123Me's reply to's Comment

Written on: 18/01/2014

They definitely sound like a pile of poo. Along with their highly anoisiating advert ripping off my hometown accent, which is just fake. You have my sympathies and thank you for proving what I thought. Laterooms and hotels are the only ones I use for travelling the world.

Reply to this comment
Report this review