Unprofessional, unhelpful & ignorant

★★★☆☆
2.8 / 5
48% of users recommend this

Sazar's review of Hotels4u.com - www.hotels4u.com

★☆☆☆☆

“Unprofessional, unhelpful and ignorant”

Written on: 18/07/2013 by Sazar (1 review written)

We had a terrible experience with hotels4u. We booked a all-inc in rhodes island with them. We got confirmation and then booked all our transfers. That evening one of their representatives called and asked my credit card details again apparently for security checks, i told the person the money has already been approved and i already have an confirmation and hotel voucher. I didn't really want to give my credit card details to a stranger over the phone. Eventually he said that i am a fraud and he is going to cansel my booking. I was shocked and assured him he can call my bank if he suspects anything but he can't just cansel my booking as I already booked and paid for all my transfers. He hanged up on me. I then phoned my bank, they said the money has been approved. I then called the hotel, they confirmed my booking. We travelled all the way to rhodes island greece. When we arrived at the hotel they said that hotels4u had canselled the booking and they only got it after i had called. They refused to give me the same rate as my original booking and quoted me almost double the amount. We were furious and tried to call hotels4u but we could not get through to someone that can help us. We spent one night at the hotel and were forced to get another one the next day.Its been 2 weeks now and we still havn't heard from anyone. We have never had such a bad experience ever. I mean how can you cansel someone's booking just before he arrives at the hotel....? Tranfer costs these days are so expensive. I will never book with them again and can highly advise anyone to stay far away!

Hotels4U.com's Response to Sazar's Review

Written on: 22/07/2013

Hello

Thank you for taking the time to write about your most recent experience in Rhodes and I’m sorry to hear that our service fell some way short of your expectations. Could you please send your booking reference number and any supporting documents and I’ll investigate for you.

Kind regards.
Adam
PR Representative
Hotels4u.com

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Sazar's reply to Hotels4U.com's Comment

Written on: 12/08/2013

Reservation Details - NON TRANSFERABLE
Reservation Number: 4504985
Hotel: Mitsis Rodos Village Hotel
Check-in-Date:07 Jul 2013
Check-out-Date: 15 Jul 2013
Number of Rooms:1
Board Basis: AI
Rooms
Double/Twin Room ( 2 Adults )
Key Collection Details
Please collect your keys from reception.

Dear ****,
Thank you for booking with us! We're delighted to confirm your reservation.
The details of your reservation are shown below and your voucher is attached.


Reservation Number: 4504985

Hotel: Mitsis Rodos Village Hotel
Check-in-Date:07/07/2013
Check-out-Date: 15/07/2013
Number of Rooms:1
Room Type: Double/Twin Room
Board Basis: All inclusive
Occupancy: 2 Adults


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Angie1010's Response to Sazar's Review

Written on: 08/08/2013

Sazar, following the comment by PR at Hotels4U, I'd be interested in the outcome of this and I'm sure it would help other travellers when deciding on which companies to use for hotel bookings. Regards.

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Sazar's reply to Angie1010's Comment

Written on: 12/08/2013

Hi
I gave them my confirmation number. I will keep you updated when I get a reply from them

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Angie1010's reply to Sazar's Comment

Written on: 12/08/2013

Thank you very much

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