Hotels.com Reviews - www.hotels.com

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Latest Reviews

★★★★☆

“Very helpful”

Written on: 05/09/2017 by oxAlexander363 (1 review written)

After an error made by onthebeach.com regarding our honeymoon booking I rang Hotels.com with regards to reserving a hotel. The gentleman was very helpful, double checked our requirements and all without fuss. I wish I had used them in the first instance it would of saved me a lot of time and bother!… Read Full Review

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★★★★★

“Great ”

Written on: 13/07/2017 by mmBoyd328 (1 review written)

Heat app, lus the nights collecting to get free nights… Read Full Review

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★☆☆☆☆

“Dreadful service and cost me a fortune”

Written on: 24/06/2017

Booked my original hotel in Taormina in February. ONE week before arrival the hotel informs me that H.co have overbooked their hotel and they don't have accommodation. H.co agree its their mistake. They offer a hotel close by. Cheaper and no character but little choice with just 6 days to go. Asked for a refund from H.co but told the room is actually MORE expensive. Complete rubbish but your dealing with a third world call centre. Tried to cancel. No wouldn't allow it as the first hotel was a… Read Full Review

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★☆☆☆☆

“DON'T BOOK WITH THEM! APPALLING!!”

Written on: 26/02/2017 by clMcNeill242 (1 review written)

absolutely appalling. booked and paid for a last minute hotel in Cornwall as son had to go to important sport fixture. paid and got confirmation email.As we were arriving late ,I phoned hotel to let them know we would be late checking in. They had no register of a booking and actually were closed for refurbishment!! The hotel tried to find us alternative accommodation as Hotels.com were not answering, but t ono avail.We ended up booking a Travelodge enroute as it was now getting late. When we… Read Full Review

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★☆☆☆☆

“DON'T BOOK WITH THEM! APPALLING!!”

Written on: 26/02/2017 by morganevans (1 review written)

absolutely appalling. booked and paid for a last minute hotel in Cornwall as son had to go to important sport fixture. paid and got confirmation email.As we were arriving late ,I phoned hotel to let them know we would be late checking in. They had no register of a booking and actually were closed for refurbishment!! The hotel tried to find us alternative accommodation as Hotels.com were not answering, but t ono avail.We ended up booking a Travelodge enroute as it was now getting late. When we… Read Full Review

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★☆☆☆☆

“Hotels.com don't care about their customers!”

Written on: 13/12/2016 by VickyB2606 (1 review written)

Booked a hotel and had to change the dates to a week after due to having an operation. Over the last 12 months I have spent over £5,000 with hotels.com and have earned some 'free reward stays' I used 3 of these to book my stay. When I contacted hotels.com customer services I was told by the lady on the phone I would receive my 3 free night rewards back. After 24 hours I didn't receive them so I emailed and I was told this wasn't the case and I couldn't have them!! This came to £305! As this… Read Full Review

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★★★☆☆

“Unhappy with food and bev. credits”

Written on: 29/08/2016 by 182Greer (1 review written)

When I booked my stay at Hotels.com indicated that I would have a $50 per day food and beverage credit for my four day stay at Bellagio.When I checked in the Bellagio staff indicated that it was not included in my Hotels.com stay package. This is false advertising. I won't book with Hotels.com again. Better to go straight to hotel website to book your stay… Read Full Review

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★★★★★

“... sorry, I reacted too soon”

Written on: 14/03/2016 by TheMomentHumansBlink (17 reviews written)

i got help from hotels.com! i booked a non-refundable room for the wrong date. i emailed so i can track the timeline. it took at least a week for the good news but they did it, they have got me a full refund from the hotel. Thank you! apologies, i have given you a low rating on one of the review websites which i think might be feefo. you don't deserve the low rating. sorry!… Read Full Review

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★☆☆☆☆

“ no help from hotels.com”

Written on: 03/09/2015 by Princel314 (1 review written)

Some one booked using my credit card and details Hotels.com were most unhelpful and refused to tell me any details of the booking. Even though I had the booking reference and card. Use this company with caution!… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 31/07/2015 by njpeet (1 review written)

I booked a hotel in London via hotel.com. 2 days before the booking i was emailed to say the booking could not be fulfilled and promping me to call a telephone number in the USA. I called UK customer services and was put on hold for ages. The operative that I was oh hold for then disappeared due to a faulty line. I would have expected him to make an attempt to call back. Anyway, he didn't so I went to booking.com which I usually use and found a better hotel. I won't use hotel.com again… Read Full Review

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★☆☆☆☆

“Think twice before booking!”

Written on: 15/07/2015 by Stepht20 (1 review written)

Booked a hotel room thru this website. Didn't realize you had to be 21 years old. Hotels.com and the specific hotel refused refund. This is wrong! Will never ever use again and will let everyone I know what happened to me… Read Full Review

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★☆☆☆☆

“Incompetent and untrustworthy”

Written on: 13/05/2015 by Bazrok (1 review written)

Booked a room last November through Hotels.com at Holiday Inn Express Taunton for May this year. I received no proper confirmation of booking. Since the booking my mother-in-law has been diagnosed with terminal cancer, and I emailed Hotels.com to find out whether IF we had to cancel our booking at the last moment, we would receive any refund. Hotels.com misread the email and cancelled the booking and when they admitted their mistake refused to rebook another room despite the fact that there… Read Full Review

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★☆☆☆☆

“DISGUSTING SERVICE!! AVOID!!!!!”

Written on: 11/05/2015 by Simskn464 (1 review written)

The most rude, sarcastic and vile employees I have ever encountered. I was shouted at several time, had to deal with sarcastic managers and the slowest and most unreliable service I have ever used. I would NEVER recommend using these and will NEVER use these again. Listen to all the reviews and AVOID, you will regret using hotels.com!!!!… Read Full Review

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★☆☆☆☆

“ claim to have a UK registered office but refuse to...”

Written on: 12/03/2015 by Stranger83 (1 review written)

 claim to have a UK registered office but refuse to give their UK address - this is illegal within the UK. If you are a customer of the UK avoid these, if they are prepared to break the law do you really think they will follow any regulatory requirements? Plenty of other companies out there that do follow the law. ALSO if you do finally manage to speak to someone from their UK call centre check the place they are dialing from - you'll discover that the call originates in Las Vegas… Read Full Review

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★☆☆☆☆

“Andorra ”

Written on: 26/01/2015 by landed (2 reviews written)

I'm just on the phone to a supervisor called Max apparently that is is name , I am a silver member and disabled , I asked him for an hotel with parking in Andorra and he asked me what country is Andorra in ?, Also the hotel I found in there website the eurostars hotel lists free parking in there sort filter but now after talking to them apparently it's not free it's €20 When I told him it says it's free on there website he just said so I'm telling you it's not . Great Honest Friendly service… Read Full Review

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★☆☆☆☆

“Andorra ”

Written on: 26/01/2015 by landed (2 reviews written)

I'm just on the phone to a supervisor called Max apparently that is is name , I am a silver member and disabled , I asked him for an hotel with parking in Andorra and he asked me what country is Andorra in ?, Also the hotel I found in there website the eurostars hotel lists free parking in there sort filter but now after talking to them apparently it's not free it's €20 When I told him it says it's free on there website he just said so I'm telling you it's not . Great Honest Friendly service… Read Full Review

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★☆☆☆☆

“Terrible Service and no accountability”

Written on: 12/09/2014 by mmahal99 (1 review written)

I booked a hotel in Switzerland using Hotels.com for my trip in April, 2014. When I received my VISA statement, I was double billed. I contacted Hotels.com & the agent was south american & very difficult to understand. After explaining my issue to him very slowly (so he would understand) I was told that I had to contact the hotel directly in Switzerland. I was disappointed because I booked the hotel using Hotels.com, only received 1 confirmation email for the booking (so no indication or reason… Read Full Review

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Landed's Response to mmahal99's Review

Written on: 26/01/2015

They are blatant liers based in the Philippines with little understanding of plain English .
I have been trying to book two hotels now for the last 5 days
The amount of money this company losses must be unbelievable .

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★★☆☆☆

“worthless price match guarantee”

Written on: 26/08/2014 by woConnolly188 (1 review written)

Whilst booking a hotel over the phone with Hotels.com, the customer service assured me they will price match if I later found the same hotel, same date, same place ,same room type, same everything for less than I'd paid with them. With this assurance, I booked up. On the same day, I phoned them to say I found a major website offering a lot less and for them to refund me the difference. They insisted the other website was the same price as themselves, this took a long time, and they refuse to… Read Full Review

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★☆☆☆☆

“Their mistake - my cost - tuff was their response”

Written on: 26/07/2014 by MarkHebbs (1 review written)

We booked what they would call a 4 Star hotel in Dijon (Novotel Dijon Sud hotel), this hotel is amongst the worst areas you could image, but that's another story. I pushed the button for today; however, when I arrived they said they hadn't got the booking and if I wanted to use the Hotel that night it would cost me £45 more! I called Hotels.com, spoke to the most arrogant person you could imagine. He gave me an option: stay and pay more or go and still pay what I had paid! That's not service… Read Full Review

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★☆☆☆☆

“Diabolical customer service”

Written on: 19/07/2014 by Carl33 (1 review written)

Booked and paid for a room through this site, received confirmation and paid via debit card so had the payment detailed on my statement. The room was booked for a family member. Upon check in they were told there was no booking and it had not been paid for. Queue endless calls and back and forward emails to offer proof of the booking, only to be told they may have to pay again. I am now on the phone to Hotels.com customer service. Initially i was told my wait time would be less than a minute… Read Full Review

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