Never again!

Click here if this is your business
★★★★☆
4.0 / 5
84% of users recommend this
Click here if this is your business

soup555's review of Hotels.com - www.hotels.com

★☆☆☆☆

“Never again!”

Written on: 11/06/2013 by soup555 (1 review written)

I booked a hotel/apt through hotels.com for our trip to Istanbul. We arrived there on a Saturday evening, found the correct road, but could not find the hotel. I asked someone and they said that it had changed hands and pointed me to the correct place with a different name. There was no booking for us. I telephoned hotels.com and the lady said that she was surprised as she had googled the hotel/apts and it existed! Anyway on a Saturday night most places fully booked and thanks to the lovely turkish people we were able to find somewhere, no thanks to hotels.com. When we got back I contacted hotels.com and they emailed and said they would send us some compensation. After a week still nothing so I rang them and they did not have any reference to this issue! Given up and will NEVER use this company again. Be very careful if you do...

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review