Do not use Hotels.com

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sensitive332's review of Hotels.com - www.hotels.com

★☆☆☆☆

“Do not use Hotels.com”

Written on: 15/03/2013 by sensitive332 (1 review written)

Customer service is horrible. very pushy when making the reservation, very unhelpful when trying to cancel or change a reservation. In addition, had several issues with the computer when cancelling. had to call back due to issues with their computers etc.
I also found the representative rude.
Save yourself a headache and call the hotel directly. You will be much better off and much happier in the end.

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Gh1900's Response to sensitive332's Review

Written on: 25/03/2014

I think you can now cancel/amend online so you don't have to deal with hotels.com customer service team, which are very hard to understand!

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