Reservation cannot cancel is not good

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Guest's review of Hotels.com - www.hotels.com

★★★☆☆

“Reservation cannot cancel is not good”

Written on: 05/10/2012

I use several times this site. I used a promotion code to get some discount in the recent reservation. After the reservation, I found that I cannot cancel and change any detail of this reservation. In Japanese practice, it me be illegal not to accept cancel or any change. This is my frustration to this site.

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