Happy customer review

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3.8 / 5
78% of users recommend this
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Guest's review of Hotels.com - www.hotels.com


“Happy customer review”

Written on: 05/10/2012

Range of hotels, clarity of pricing, ease of paying (no need to queue for checkout if you haven't had any extras), 1 night free after 10 nights are all excellent. Details of the hotel on the website are generally accurate and sufficiently detailed for me to be able to make a decision.

No real issues with the service - my only recent problem was when a hotel had very limited availability and the website would not let me pay.

On a recent trip the booking had not come through to the hotel - within an hour of notifying hotels.com I had been refunded the charge on my credit card - great result

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