Written on: 13/06/2012
Booked through this website for a 2 night stay, drove 4 hours to the hotel only to find we had been double booked by Hotels.com, in fact the hotel had been booked out on this night for 9 months! It was absolutely horrendous trying to get through to anyone on the phone to sort the mess out, then only offered a room 20 miles away from where we needed to be. I was very upset by this experience and will never book through hotels.com again. I do not recommend anyone else does either.
Further more it took multiple emails to gain a refund, and was finally offered £65 compensation which in no way made up for our ruined weekend and expenses incurred.
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