HotelDirect.co.uk Reviews - www.hoteldirect.co.uk

★★★★★
4.8 / 5
99.2% of users recommend this
? Ask our helpful community of experts about this product or company
HotelDirect.co.uk - www.hoteldirect.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★★★☆☆

“No Flexibility”

Written on: 15/10/2014 by oqAdair147 (1 review written)

The hotel and theatre were very good, however I was disappointed that there is no flexibility we needed to change the date but were unable to do so, I will book directly with the hotel in future for this reason… Read Full Review

Report this review
★★★☆☆

“Encore Theatre Booking”

Written on: 13/10/2014 by HOWLETG (1 review written)

I'm afraid I have to raise a complaint about the allocated seating with our booking reference 9264477. When I called at the end of July and spoke to one of your advisors, to arrange a surprise trip for my friends 50th Birthday, I was not told that the seats we had been given would have restricted viewing. We are ladies of a an average height and our seats were above the stairwell, this resulted in us having to sit uncomfortably forward during the whole performance for us to be able to see the… Read Full Review

Report this review
★★★☆☆

“not that good for price”

Written on: 01/10/2014 by Hartleyfa369 (1 review written)

Found out after I booked theatre and hotel that it would have been cheaper to do it separately and directly with each provider… Read Full Review

Report this review
★★★☆☆

“Where's our booking?”

Written on: 20/09/2014 by Justin140 (1 review written)

I booked our hotel through your website and it was only when I was checking everything was in order that I realised I had not received confirmation. When I rang the hotel they couldn't initially find our booking and I spent a worrying few hours whilst they searched their records. Finally they did find it and following that I received an email from you to say they had confirmed the booking -,24 hours before I was due to travel. Not very impressive… Read Full Review

Report this review
★★★☆☆

“value for money”

Written on: 08/08/2014 by russellj (1 review written)

was what I expected, clean, room was in old part of hotel small, would stay there again… Read Full Review

Report this review
★★★☆☆

“We stayed in the Kingsway hall hotel near Covent...”

Written on: 06/05/2014 by Saundersdj147 (1 review written)

We stayed in the Kingsway hall hotel near Covent garden for our two night Theatre break, the hotel was fab great staff and location, we went to see Mama Mia our seats were awful it said Restricted viewing (which I only noticed on the night) if we sat on the edge of our seats we could just about see half the stage really disappointing!!… Read Full Review

Report this review
★★★☆☆

“Rubbish Theatre Tickets”

Written on: 11/03/2014 by Markbowen1973 (1 review written)

Paid £240 for hotel and 2 theatre tickets. Hotel great but rubbish theatre tickets… Read Full Review

Report this review
★★★☆☆

“Great show and hotel, shame about the R/V”

Written on: 02/02/2014 by Jph572 (1 review written)

Booked Balcony seats with R/V. I didn't know what that meant and I don't feel the website made it clear either. It meant we couldn't see all of the stage, but luckily as this a musical, we could still enjoy it I just think the website should make a bigger point of warning customers… Read Full Review

Report this review
★★★☆☆

“Very quick service”

Written on: 02/02/2014 by Hayley2 (1 review written)

Very efficient e mail service which is good as I can book at my convenience when out n about and busy. It's easy to book and to plan where and when you want to stay. Comfortable hotel and great staff. Comfortable bright room with big windows and spacious… Read Full Review

Report this review
★★★☆☆

“highly recommended”

Written on: 10/01/2014

I stayed in this hotel for one night with my boyfriend. I paid £49, which included breakfast and the use of the spa facilities. We really enjoyed our stay, staff were friendly , breakfast was appetising and the spa was well equipped. Please ignore negative reviews as this hotel was definately value for money!… Read Full Review

Report this review
★★★☆☆

“Good”

Written on: 23/12/2013 by BasilEcho (1 review written)

Had to pay all even though booked 8 months in advance… Read Full Review

Report this review
★★★☆☆

“Hotel selection superb Theatre booking bit of a let down”

Written on: 15/11/2013

Initially very impressed and attention to detail concerning Hotel was excellent - follow up confirmation of Hotel booking, prior to travel, also very good. Unfortunately not impressed with location of seats allocated (considering price paid)for the show - so high up felt we needed a parachute and were forced into paying 'extra' for upgrade. would have appreciated clearer information about seating and options at point of booking (if this facility is on website then need to make more prominent)… Read Full Review

Report this review
★★★☆☆

“Wrong room”

Written on: 01/11/2013 by janiej (1 review written)

My confirmation showed I had booked a twin room, but the hotel had been told a double. The web site also shows a double. Not good… Read Full Review

Report this review
★★★☆☆

“Great deal”

Written on: 01/11/2013

Hotel Direct got us a great deal at the Thistle hotel Marble Arch. Well done!… Read Full Review

Report this review
★★★☆☆

“fab hotel but disappointed with show tickets”

Written on: 27/10/2013 by Tjh1965 (1 review written)

Everything went very well hotel and tickets all booked and no hassles. Fabulous hotel find and will definitely stay here again. Unfortunately show ticket seating was not good and all 3 of us had to strain our necks throughout the show. I don't recall anyone informing me of the restricted viewing. Would book independently probably next time though… Read Full Review

Report this review
★★★☆☆

“Guoman Tower”

Written on: 22/10/2013 by Phrwen (1 review written)

Booked a room with a bridge view but were told on arrival at the hotel that we had not been charged enough for this so we had to pay extra. Not very happy about this!!!We will not be using this site again… Read Full Review

Report this review
★★★☆☆

“Just off the mark!”

Written on: 06/10/2013

I had booked 2x twin rooms but the directions from Hotel Direct to the hotel undoubtedly said 2 x double rooms. Fortunately, the hotel went out of their way to rectify the problem. I have never had this type of problem with Booking.com who I usually use… Read Full Review

Report this review
★★★☆☆

“Excellent service”

Written on: 01/10/2013

I have booked with Hotel Direct several times and have found the staff to be very helpful, polite and offering a good service. The deals are good and the website is easy to use.I like the way in which they email 2 days before the booking that they have confirmed the booking directly with the hotel - giving the names of the staff involved which gives confidence that there will be accommodation for you on arrival! Will use Hotel Direct in the future. My overall rating should be excellent but… Read Full Review

Report this review
★★★☆☆

“Hotel direct ”

Written on: 19/09/2013

The company made booking our weekend break so simple and I appreciated the emails confirming at the time of booking and also the fact they reaffirmed my details just days before we went,checking the hotel were expecting us !! Overall it was a very easy straightforward way to book our stay in London thanks !! The only thing we were slightly disappointed with were the seats at the theatre they were restricted view ! But the show is amazing !!… Read Full Review

Report this review
★★★☆☆

“Theatre break”

Written on: 21/08/2013

The service from hotel direct was very good and I would Deffinatley use them again And recommend to family & friends the seats we had were fantastic great right in the Middle of the stalls top class… Read Full Review

Report this review
overview