HotelDirect.co.uk Reviews - www.hoteldirect.co.uk

★★★★★
4.8 / 5
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★★☆☆☆

“Book direct with hotel”

Written on: 06/10/2014

I booked with hotel direct.... Whilst it was very easy and nothing went wrong.... I had to phone the hotel in advance after booking to book car parking... On talking to hotel I found If I'd have booked direct with them our room would have been £40 cheaper and would have included breakfast which was another £39 for myself and my wife!… Read Full Review

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★★☆☆☆

“Paid more than booking direct with the hotel!!”

Written on: 23/06/2014 by Heidi.. (1 review written)

Booking with Hotel Direct was really easy and we were pleased with the choice of hotel but we were very disappointed to find that we paid an awful lot more than if we had booked with the hotel ourselves!!!… Read Full Review

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★★☆☆☆

“Questionable Practice by Hotel Direct”

Written on: 04/08/2013

Points already made in hotel feedback (Charing Cross Hotel, 31.07.13.)which was fine. Our criticism, and a strong one, is of Hotel Direct. My wife is registered disabled through a cancer diagnosis. We always book a 'twin' rather than 'double' room. This we did and had your e-mailed confirmation to this effect. However, when we checked-in there was only a 'double-room' reserved with the comment that as a booking agency you do not assure booking detail with the hotel. To have ensured the… Read Full Review

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★★☆☆☆

“Top hotels poor seating given to watch shows ”

Written on: 01/05/2013

Hotel was amazing very friendly and clean . Show was very Good but seats very bad unable to enjoy the show properly due to people in front in the way and seats so far back couldnt see the stage properly avoid upper circle… Read Full Review

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★★☆☆☆

“Overpriced”

Written on: 26/11/2012 by Sharonlou2 (1 review written)

Quick fast service and follow up check on the reservation was appreciated, however price paid for the room was an extra £30 through them compared to going directly through the specified hotel, also check the booking as it was not clear that breakfast was not included… Read Full Review

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★★☆☆☆

“After coding issue, all good”

Written on: 18/09/2012 by alex.traveller (1 review written)

If i hadn't have emailed the hotel to ask for an upgrade, they wouldn't have told me my code was not a booking code, and then I wouldn't have actually been checked into the hotel. I would hate to imagine turning up to the hotel, finding they are fully booked and then traipsing around paris trying to find somewhere else reasonable and nice. Once I had emailed the hotel numerous times back and forth, I then contacted you to ask about the issue, you sent me a new code and apologised but I think… Read Full Review

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★★☆☆☆

“Good value”

Written on: 25/08/2012

Unfortunately the hotel booking did not go through first time and I needed to contact the company on the day of our visit to confirm our visit… Read Full Review

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★★☆☆☆

“....”

Written on: 21/07/2012

I didn't actually stay at the hotel I wanted due to overbooking. I think in future I will always book directly with the hotel… Read Full Review

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★★☆☆☆

“Good service but could be improved”

Written on: 26/06/2012

Used HotelDirect and although the selection was good I felt that its booking process was not intuitive… Read Full Review

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★★☆☆☆

“beware hidden gems on hotel direct”

Written on: 19/04/2012

just booked a hidden gem with hotel direct for £258 and then found exactly same hotel and service level for £220 with olotel website not what I expected !!!… Read Full Review

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★★☆☆☆

“Disappointing.”

Written on: 14/04/2012

Unlike others hotel sites, i had to pay up front. Two weeks before my stay i tried to reduce the number of nights of my stay and had to pay £20 to do so. The other hotel provider i use don't want payment til the end of my stay, and any change or cancellation carries NO charge unless within 24 hours of stay. Never again… Read Full Review

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