HotelDirect.co.uk Reviews - www.hoteldirect.co.uk

★★★★★
4.8 / 5
99% of users recommend this
? Ask our helpful community of experts about this product or company
HotelDirect.co.uk - www.hoteldirect.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★☆☆☆☆

“Manchester booking shambles with Hotel Direct”

Written on: 16/07/2014 by bignorms (1 review written)

I booked by phone with HD at the last minute and was given a ref no. for the hotel. When I arrived they had never heard of me and the ref no. wasn't theirs. I spent 15 minutes on phone to HD and a further 45 minutes before the hotel could find my booking which had come in with no name on it! One hour to check in, due to HD - unique in my experience. This for a company which boasts that they double check every booking. Two days AFTER my stay I received my only email from HD, hoping that I would… Read Full Review

Report this review
★☆☆☆☆

“On the ball”

Written on: 07/06/2014

This is my second experience of Hotel Direct and I am still impressed with the efficiency. They know what's going on and keep us informed. My hotel was one of the secret deals and this worked well for me… Read Full Review

Report this review
★☆☆☆☆

“hotel direct”

Written on: 30/05/2014 by TrevonMcKinnon144 (1 review written)

This booking site"does exactley as it say on the tin " very helpful easy to use everything was trouble free and even reminded me when they checked the booking with the hotel 48 hours before my dewould recommend to anyone else thinking of doing a london theatre break… Read Full Review

Report this review
★☆☆☆☆

“Hotel Direct”

Written on: 30/03/2014 by Cookjc262 (1 review written)

Excellent and quick service when we discovered we had booked our hotel and play package for the wrong weekend!… Read Full Review

Report this review
★☆☆☆☆

“Room booked was not what was reserved ”

Written on: 03/12/2013

Room allocation was dissapointing as we had reserved a triple room for 3 adults, to be allocated a room, alledgedly queen with only one bed for three adults was inappropriate. Hotel claim that Hotel Direct do not communicate room size i.e. triple room for 3 adults! Hotel itself were very accommodating and did compensate us greatly for this - still awaiting to hear feedback from Hotel Direct and when making contact with sales line at the weekend the operater did ring the hotel but as they had… Read Full Review

Report this review
★☆☆☆☆

“Excellent organisation we were kept well informed. The...”

Written on: 25/11/2013 by Kwardy (1 review written)

Excellent organisation we were kept well informed. The hotel was lovely and the show was excellent… Read Full Review

Report this review
★☆☆☆☆

“Terrible company - so disappointed ”

Written on: 24/11/2013 by kyraward (1 review written)

An anniversary weekend away and the voucher and confirmation you sent us made us go to the wrong theatre. Consequently we missed the start of our show, lost £12 on a taxi, and wasted 2 hours of our precious day travelling to the wrong theatre. I will be in touch and will be unlikely to recommend or use you again unless you put this right… Read Full Review

Report this review
★☆☆☆☆

“Have used Hotel Direct many times and always found the...”

Written on: 20/11/2013 by Tigers13 (1 review written)

Have used Hotel Direct many times and always found the service to be excellent. I particularly like the e-mail sent a day before leaving home confirming that the booking has been checked; reassuring!… Read Full Review

Report this review
★☆☆☆☆

“This is the second time that I have booked with Hotel...”

Written on: 16/11/2013

This is the second time that I have booked with Hotel Direct and as with the first time the booking and confirmation was prompt, professional, and reassuring… Read Full Review

Report this review
★☆☆☆☆

“an awful exsperiance!”

Written on: 13/09/2013 by ianculham (1 review written)

well I can not tell you how disappointed I am with this terrible company what an awful experience. we had quite possible some of the worst seats I can imagine they could get there hands on! on the web site it states we get the best seats possible!! well these were not. I am so disappointed I left what was a great show very annoyed that we could only see half the stage, had it of been an option I would of paid a lot more money to get good seats but the web site told me that these were good… Read Full Review

Report this review
★☆☆☆☆

“easy and trouble free!”

Written on: 31/08/2013 by sophbam (1 review written)

I have booked with this site before so was certain all would go well. The offers for the theatre breaks are good value. Hassle free booking system. I would recommend the site to friends. It's clear,concise and you can see exactly what you are buying… Read Full Review

Report this review
★☆☆☆☆

“avoid hotel direct”

Written on: 22/07/2013

booked b and b got room only hotel direct wouldnt beleive me had to go to lot of trouble to show them i was right and they wrong bad way to treat costumers wouldnt use them again… Read Full Review

Report this review
★☆☆☆☆

“very helpful. excellant service.”

Written on: 17/07/2013 by taiteellis (1 review written)

would recommend very good. enjoyed our stay. 5 stars. would go again with hotel direct… Read Full Review

Report this review
★☆☆☆☆

“See my report on the hotel”

Written on: 28/06/2013

The booking in saga is referred to in my hotel report. The hotel was fine. But as for your service - I have never been let down in this way before, and it ruined my stay and evening in London. I have travelled extensively all over the world and have never experienced such a fiasco before. I will not be using your services again and will certainly not recommend you to my travelling friends. The fact that you have made a request for a review of your "service" with no attempt to communicate… Read Full Review

Report this review
★☆☆☆☆

“An efficient firm of Travel Agents”

Written on: 23/06/2013

HotelDirect have kept in touch by email since since the first time I booked through them and I have just used them for a second booking, encouraged by their offer of a discount, of course! Their system is friendly and efiicient - it was lovely to hear the seagulls in the background when I telephoned them! They take all the hassle out of doing a quick, online booking and I will use them again when I need to. It was good to get a re-assuring email a few days before my hotel stay was due to say… Read Full Review

Report this review
★☆☆☆☆

“Reliable. Efficient. Helpful.”

Written on: 22/06/2013 by AlanButtersUK (1 review written)

Have used them for years; have stuck with them because they simply deliver what they promise and the special deals are very good value… Read Full Review

Report this review
★☆☆☆☆

“frist class”

Written on: 05/06/2013

very good and very easy to use web site the hotel was very good… Read Full Review

Report this review
★☆☆☆☆

“Easy to use”

Written on: 19/05/2013

Hotel was excellent, very central, near the underground, near plenty of restaurants. It was comfortable, staff were very friendly, helpful and professional. Breakfast was excellent. Room was quite small. The seats for Phantom were not very good, couldn't see very well. But all in all we had a great break… Read Full Review

Report this review
★☆☆☆☆

“No fuss”

Written on: 14/05/2013

Not much to say. Exactly what I needed, so it was easy to find exactly the hotel I wanted. I didn't have any particular problems with the booking process… Read Full Review

Report this review
★☆☆☆☆

“very good ”

Written on: 05/05/2013

excellent customer service great price what you said you did when you passed information to collegues got back to me when you said hopefull 1ill do more business in the future… Read Full Review

Report this review
overview