HotelDirect.co.uk Reviews - www.hoteldirect.co.uk

★★★★★
4.8 / 5
8448
99% of users recommend this
? Ask our helpful community of experts about this product or company
HotelDirect.co.uk - www.hoteldirect.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Very helpful and friendly ”

Written on: 25/05/2015

Hotel was lovely and the people at hotel direct were so helpful from start to finish. Kept me updated all the way and the one time I called up I spoke to a lovely young lady who was very polite and helpful. Very happy to recommend this company for anyone looking to book a stay away… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 25/05/2015 by brMitchell482 (1 review written)

A very easy and nice booking process. An extra touch was the email affirmation of our booking a few days out - very nice!… Read Full Review

Report this review
★★★★☆

“Comfortable, welcoming overnight stay.”

Written on: 24/05/2015

A no frills hotel, but clean, comfortable bed, friendly and the continental breakfast was quite adequate, a cooked english breakfast was available, we didnt need it. The bus stop right outside the hotel was an added bonus… Read Full Review

Report this review
★★★★★

“london hotel”

Written on: 24/05/2015 by sallywp (1 review written)

Great price, excellent hotel, friendly staff, good breakfast & plenty of breakfast staff clearing & laying up to help with queues. Would definitely stay again… Read Full Review

Report this review
★★★★★

“Will use again ”

Written on: 24/05/2015 by KirstenEllis99 (1 review written)

First time I've used this site and I have to say it was brilliant our weekend break ran as smooth as can be, and was great value for money. Will definitely be booking again… Read Full Review

Report this review
★★★★☆

“They dealt with all my requests promtly, they were...”

Written on: 24/05/2015 by Aileenn352 (1 review written)

They dealt with all my requests promtly, they were very helpful when making the reservation ,and when called up to make changes to the reservation… Read Full Review

Report this review
★★★★★

“Great Hotel!”

Written on: 24/05/2015 by 244Munoz (1 review written)

Quick, efficient and very pleasant to deal with. I have already recommended this service to my friends… Read Full Review

Report this review
★★★★★

“easy to use / no problems / good hotel”

Written on: 24/05/2015

site good and straightforward / the hotel experience was first class / good value for money - in fact one of the best we've found in London for 10 years… Read Full Review

Report this review
★★★★★

“Friendly and helpful booking service”

Written on: 22/05/2015 by Victor449 (1 review written)

I book regularly with Hotel Direct, the whole process is smooth throughout and I find the staff very helpful and friendly. Their Arrival Assurance service is an excellent idea as they always send an email a couple of day before arrival to let me now they have reconfirmed my booking with the hotel, which gives me peace of mind. They have an excellent choice of hotels and the changes to their mobile site is so much easier for checking hotels and theatre breaks… Read Full Review

Report this review
★★★★★

“Hotel and show ”

Written on: 21/05/2015

A very god site for London shows and hotels. It is very easy to book and I like the added bonus of the check they do before you go to check everything is ok. Well done we will be booking again soon… Read Full Review

Report this review
★★★★★

“Hotel and show ”

Written on: 21/05/2015

A very god site for London shows and hotels. It is very easy to book and I like the added bonus of the check they do before you go to check everything is ok. Well done we will be booking again soon… Read Full Review

Report this review
★★★★★

“Great value”

Written on: 21/05/2015 by Rogerk173 (1 review written)

Good hotel but got great price through hotel direct would use again would recommend great product to friends… Read Full Review

Report this review
★★★★★

“friendly hotel in great location”

Written on: 20/05/2015 by purplecat55 (1 review written)

Hotel was very clean with friendly, helpful staff.a brilliant location for all the theatres, as well as Covent garden.would recommend it to families and friends… Read Full Review

Report this review
★★★★★

“Great Service and Followup”

Written on: 20/05/2015 by Alfie100 (3 reviews written)

Easy to book a show and hotel together and company followed up with further confirmation email the day before departure- great service. No problems encountered with show tickets or hotel. Would recommend company on this performance… Read Full Review

Report this review
★★★★☆

“Using Hotel Direct”

Written on: 20/05/2015

The procedure was very straightforward and the price was attractive. The only caveat is that I was unable to use the booking to add to the points which I had previously accumulated when booking through the hotel chain directly… Read Full Review

Report this review
★★★★★

“Very good service and at a good price too”

Written on: 20/05/2015

The entire booking process was very easy. Hotel Direct came up with a very good deal for our chosen hotel. I would not only book through them again but would also recommend them. We stayed at the Tower hotel London, this is in an excellent location with views of either Tower Bridge at the front or St Katherine's Dock with beautiful boats at the back. Although the hotel isn't the prettiest looking place from the outside, inside it's tip top, with everything you would expect from this standard of… Read Full Review

Report this review
★★★★★

“fantastic ”

Written on: 20/05/2015 by 456Cleveland (1 review written)

It was my first time using the site. I think I did something wrong and was given a number to ring. Before long I was on the phone Being sorted out with what I was needing. They gave me better seats than I had seen. Within minutes everything was done . I was very impressed with the service I had. Thank you… Read Full Review

Report this review
★★★★★

“great service”

Written on: 20/05/2015 by Darnellz24 (1 review written)

It was very easy to access and had a lot of information to help choose the hotel… Read Full Review

Report this review
★★★★★

“Theatre Break in London”

Written on: 19/05/2015

It is the first time I have used HotelDirect.co.uk and I have been very impressed with them. It was easy to book our weekend break to London on line, and the staff were very helpful when I phoned with a query. They also sent me a reminder e-mail a few days before our weekend break, giving details of our booking, which I thought was very useful. I would thoroughly recommend the use of HotelDirect.co.uk and will certainly be happy to use them again if I book another weekend break in the… Read Full Review

Report this review
★★★★★

“Always excellent service.”

Written on: 19/05/2015 by DrMike62 (1 review written)

I've used Hotel Direct a few times now and I've never been disappointed. The website makes it easy to compare hotels and booking is straightforward. I've used Hidden Gems on several occasions and have been pleasantly surprised every time. And more than once I've been able to take advantage of a 10% discount for being a regular customer. On any occasion when I've telephoned, the staff have answered the phone promptly and always been most courteous and helpful. This is now my first (and usually… Read Full Review

Report this review
overview