HotelDirect.co.uk Reviews - www.hoteldirect.co.uk

★★★★★
4.8 / 5
99.2% of users recommend this
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★★★★★

“Very user friendly , efficent with great followup ”

Written on: 10/12/2011

A very user friendly service , efficent with great followup that was not intusive, would use HotelDirect again… Read Full Review

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★★★★★

“Excellent Customer Service and Communication”

Written on: 08/12/2011 by suelolbrad (1 review written)

Booking was very smooth I accidently booked the wrong hotel, it was easy to contact the company and change my booking and they did not charge me to change. Thier communication was great after the booking I recieved an email right away. They also sent me a reminder when I was due to go on my trip. The price I paid for a 5 star Hotel was excellent with no hidden charges. The hotel was in a great location in London. I would definately use this company again… Read Full Review

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★★★★★

“Excellent value for money!”

Written on: 07/12/2011

I did a fair bit of research online before booking this London theatre break. I particulary liked the website and found it very easy to use. The deal offered by HotelDirect was the best value. I was a bit worried about booking an… Read Full Review

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★★★★★

“Excellent as always........”

Written on: 06/12/2011 by cubangreen (3 reviews written)

Been a Hoteldirect user for many years now and can honestly say they have NEVER let me down. They've found me some great bargins along with some very special hotels, along with their "HIDDEN GEMS" things you may not consider initially but really are worth trying. Booking is incredably easy and uncomplicated, counldn't recommend them enough… Read Full Review

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★★★★★

“Geat place for shopping/theatre”

Written on: 06/12/2011 by Nici (3 reviews written)

Well located, close to free shuttlebus stop to City Centre. Close to Palace Theatre. Excellent facilities, clean and tidy. Pint of milk provided in fridge/freezer. Also had cooker and equipment, microwave, dishwasher and washer/dryer! Comfy bed. Good bathroom, nice strong shower. Would recommend whether with friends or family. Helpful reception staff. Kept our bags as we arrived well before check in time and did the same when we checked out… Read Full Review

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★★★★☆

“Good hotel deals”

Written on: 05/12/2011 by hippyvan (1 review written)

We used to hoteldirect to book a 3 night break to Paris. We were looking for a good hotel that didnt cost the earth. The website was easy to use and breakdown our requirements and the hotel we selected turned out to be perfect. We also received a confirmation email from hoteldirect to say they had contacted the hotel to confirm our booking the day before we travelled so we knew everything was in order. The price was great and the hotel was really lovely. Easy to use, great service and good… Read Full Review

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★★★★★

“Amazing service, very impressed!!”

Written on: 05/12/2011 by jsrmwarren (1 review written)

Was very impressed by the email just before our visit to confirm our booking and requirements. The website was very easy to use and very good communication. We required a disabled room with good access and this was dealt with well. Very competitive price for a city centre hotel, incl bed and breakfast. I had to call to confirm our requirements and the lady I spoke to ws helpful and friendly. No negative comments at all!! Thats unusual in todays market! Thank you!… Read Full Review

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★★★★★

“Great website.”

Written on: 05/12/2011 by 911quicksilver (1 review written)

Very easy to serch and a very eficient response to my needs. To conclude it's on my "Favorites" on the computer and I will certainly use it again when I need to. Thanks… Read Full Review

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★★★★★

“Booking system”

Written on: 05/12/2011 by davidburls (1 review written)

The web site was easy to navigate, when the booking was made a confirmation e-mail was received immediately. The fact that you could cancel if you were unhappy with your choice of hidden gem hotel only added to the confidence I had in the site. Two days before we were due to depart we received a furhter e-mail stating that the company had been intouch with the hotel in order to confirm that everything was still ok;this again added to my belief that we had chosen the right company to book with… Read Full Review

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★★★★★

“Efficient, professional ... and it works”

Written on: 05/12/2011 by adriangraves (1 review written)

To start with, the website is user friendly and straightforward to navigate. The range of options and choices is well presented. Importantly, it does not take a lot of time - and once a reservation is made, the confirmation comes back quickly - with clear information. In this case, I also got an e-mail to advise that an Hotels Direct person had checked with the hotel that all was in order with my booking. What else do you want? If only the others matched the same efficiency and… Read Full Review

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★★★★★

“very pleasant stay”

Written on: 05/12/2011

when you come out of tube station the hotel was very easy to find after a long journey from scotland first impresions was hotel very clean and staff on the booking in desk was very helpful and quick and well presented the rooms again very clean and spacious would stay there again, the only fault i found was there was no info of london on show as there is plenty to see… Read Full Review

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★★★★★

“Good range of hotels across a wide price range. ”

Written on: 05/12/2011

Site was user friendly and the result search covered all the main things we where looking for. Took the hassle out of booking rooms with a hotel. Wide choose of hotels at different prices and locations. Would recommend this site… Read Full Review

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★★★★★

“Great website. A lot of the searching was done for me. ”

Written on: 05/12/2011 by silvana (1 review written)

Great website and service. A lot of the searching and hard work was already done for me. Will gladly go to this website again next time, before doing a general search on the web… Read Full Review

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★★★★★

“Great Service!”

Written on: 29/11/2011 by nyoung-85 (1 review written)

Hotel direct took care of everything and kept us up to date via email as the date approached for our stay. We didn't have anything outstanding to pay when we checked out after our stay as the parking fee had been included in the booking payment, which was a pleasant surprise… Read Full Review

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★★★★★

“It worked, no problems, booking was fine as well as...”

Written on: 28/11/2011

A easy to use booking service - delivered what was advertised and payment was fine. Currency option for payment, but make sure you know what exchange rate is being used and compare it with any other that you may have avaialable - although they are fairly reasonable… Read Full Review

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★★★★★

“Quick & easy”

Written on: 28/11/2011 by Thatchercap (1 review written)

Great hotel & location. Best price available (and I tried all other option out there !). Simply to use website & reviews were spot on.... Will definatley use again… Read Full Review

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★★★★★

“Helpful operator”

Written on: 28/11/2011

I tried to book a hotel in London for 1 night online but could not access the payment screen. I rang the call centre number and was able to complete my purchase very quickly with the help of a very friendly operator. We arrived at 'The Thstle Marble Arch' quite late, 11.00pm ,after the theatre but were booked in very quickly and we were even upgraded to an executive room which was lovely. Breakfast was included and the only negative thing we could say is that the breakfast room was too cramped… Read Full Review

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★★★★★

“Excellent smooth transaction and overall service”

Written on: 28/11/2011

Definately one to use, got me a good price at the hotel I searched for, even let me know the day before I checked in that they had reconfirmed all details for me to ensure a smooth check in process, thank you. Liked the fact that all paperwork sent immediately via email ready to print with clear detail… Read Full Review

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★★★★★

“So helpful”

Written on: 28/11/2011 by loobyloowirral (1 review written)

I telephoned Hoteldirect as the hotel I wanted to book stated call for even better rate but unfortunately I was unable to get two tripple rooms so the operator offered me another one. I decided to go for yet another one which the operator appologised that the reservation desk was not open on a Saturday and advised I could call back on Monday. I told him I was going abroad so would put request in by email which I did as soon as I ended call. Within minutes the operator called me back to say that… Read Full Review

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★★★★☆

“changed booking”

Written on: 28/11/2011 by anamar3103 (1 review written)

I had to change my booking from 3 nights to 2 nights. Had to phone Hotel Direct but they were extremely helpful. Sorted out the change and then reinmbursed the saving to my card… Read Full Review

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