HotelDirect.co.uk Reviews - www.hoteldirect.co.uk

★★★★★
4.8 / 5
99% of users recommend this
? Ask our helpful community of experts about this product or company
HotelDirect.co.uk - www.hoteldirect.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“Damn good saving”

Written on: 06/05/2012

I stayed at a 4* hotel, well situated and saved £70.00 from the cost of booking direct. Absolutely no complaints from start to finish. i booked the (unknown) hotel and was more than happy to find it was the Marble Arch Thistle… Read Full Review

Report this review
★★★★★

“EXCELLENT HOTEL BOOKING SITE”

Written on: 06/05/2012

I was very impressed with the smooth booking transaction with HotelDirect, it was very nice to get all booking confirmation swiftly and also reconfirmed just before going to hotel in London, the price for our room really was amazing & we will certainly use this site again, first stop!!… Read Full Review

Report this review
★★★★☆

“Great service, outstanding”

Written on: 06/05/2012 by AndyNorthampton (1 review written)

Booked with this company, was informed at all stages along with updated texts. Would use again… Read Full Review

Report this review
★★★★★

“Excellent company”

Written on: 06/05/2012 by KatiePaine (1 review written)

The service was excellent, from right when I first booked to the day arriving at the hotel. The staff were helpful and prices were extremely reasonable… Read Full Review

Report this review
★★★★★

“Very good service provided”

Written on: 06/05/2012

booking was easy, hotel was as described no complaints, hotel direct even confirmed the booking with the hotel the day before I was due to arrive, great service… Read Full Review

Report this review
★★★★★

“Fantastic value for money.”

Written on: 06/05/2012

Very pleased with our hotel the description was accurate and the whole process was very easy it was also fantastic value for money… Read Full Review

Report this review
★★★★☆

“Efficient and helpful booking service”

Written on: 06/05/2012

I was pleased with the level of support I received over the telephone. I had received a promotional email offering a discount for any Oxford hotel. Unfortunately, the on-line booking system did not accept this promotion. However, the telephone staff sorted this for me, even though I had to initially pay the full amount (the refund for the difference was refunded to my bank account three days later)… Read Full Review

Report this review
★★★★★

“My booking was dealt with most efficiently and the...”

Written on: 06/05/2012

My booking was dealt with most efficiently and the follow up was really nice and unexpected. I shall be using the services in the future… Read Full Review

Report this review
★★★★★

“excelent service recomend you ues no one else”

Written on: 06/05/2012

excelent service recomend you ues no one else… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 05/05/2012 by PoorLittleVillagePrat (1 review written)

Excellent value for money, staff was very helpful when I phoned them in order to ask a question about my booking, to be specific they provided a reference number which was different from the booking reference number I was given. That reference number was the hotel's own reference number and I would need it in order to confirm the booking with them. HotelDirect.co.uk also sent me an e-mail a few days before of my departure in order to remind me of the details of the booking, I really appreciated… Read Full Review

Report this review
★★★★★

“Theatreland 4* - Great”

Written on: 05/05/2012

First time using Hotel Direct and first time choosing a secret hotel location. My wife & I had one night stay. We had an idea which Hotel it was as it said it was close to Holborn Tube towards Dury Lane. Best 4* in the area!. When we arrived we were told that we had a surprise and had been upgraded to a 5* Hotel in Mayfair called The Westbury (I guess this one was full and they have a deal with The Westbury). They paid for the taxi and also included 2 free taxi journeys during our stay. To top… Read Full Review

Report this review
★★★★★

“great service”

Written on: 05/05/2012

There wasn't anything to complain about - easy booking, attentive service and regular updates. I would certainly book with you again. Thanks for everything… Read Full Review

Report this review
★★★★☆

“Well run operation”

Written on: 05/05/2012

as with all operations they only stick in your mind when things go wrong, This booking experience was totally stress free and had all the signs of a well run professional service, Thank You… Read Full Review

Report this review
★★★★★

“Efficient good communication ”

Written on: 04/05/2012

Really liked the text confirmations and clear directions to the hotel… Read Full Review

Report this review
★★★★★

“Highly recommended”

Written on: 04/05/2012 by rcc01 (2 reviews written)

This was our first booking with Hotel Direct overall it proved to be a pleasant experience from start to finish For fun we choose the "Hidden Gem" and achieved genuine reductions on price The hotel was an excellent standard and very much as described Breakfast was an enjoyable experience We appreciated the email just before departure re-confirming our booking it was somewhat reassuring On arrival we experienced no problems with the check in process Would definitely use this site again to… Read Full Review

Report this review
★★★★★

“Excellent web based hotel booking service”

Written on: 04/05/2012

I regularly stay in hotels on business and so use many internet based hotel booking companies and for value and good quality hotels I have found Hotel Direct is much better than any of the other companies such as booking.com laterooms.com lastminute.com and expedia. Their online service is easy to use and you can also ring them and speak to a human being… Read Full Review

Report this review
★★★★☆

“brilliant experiance”

Written on: 04/05/2012

was sceptical about hidden gems but was pleasantly surprised ,got an absolute bargain, would recommend to everybody… Read Full Review

Report this review
★★★★★

“first class service....never any problems...why not...”

Written on: 04/05/2012

first class service....never any problems...why not use the e/mail print out to advise visitors of events for the time of their stay....always good to know whats going on local to the hotel...would def reccomend hotel direct to friends… Read Full Review

Report this review
★★★★★

“Fine people”

Written on: 03/05/2012 by Turbine100 (1 review written)

Would use again, much choice in hotels, prices and location. Keep up the good work… Read Full Review

Report this review
★★★★★

“Would use again!”

Written on: 03/05/2012

Phoned to book and staff were helpful and polite. Booked, received confirmation email etc., but the best bit was a day or so before the break, I received another email naming a member of hoteldirect's staff that had spoken with a named member of staff at the hotel to confirm the booking. Just excellent… Read Full Review

Report this review
overview