Web hard to use ..misleading

HotelDirect.co.uk - www.hoteldirect.co.uk
★★★★★
4.8
99.0% of users recommend this

Lockhartab26's review of HotelDirect.co.uk - www.hoteldirect.co.uk

“Web hard to use ..misleading”

★★★☆☆

written by Lockhartab26 on 25/04/2015

I booked my hotel and theatre together and was prompted to book theatre seats according to price.....which i did , however as a disabled person I really wanted aisle seat..at no point did it tell me to ring prior to making request to ring a number and ask for my seating arrangement to be honoured...
I made my booking and then was presented with a number to contact with queries which I did straight away only to told ....that the seats I'd bought were the seats I was stuck with and I could now purchase 2 more seats being aisl and next which were available.....and try to sell my tickets just booked on social pages.......

I was very disappointed with this attitude as I had just literally made the booking but was told again they are non refundable... I explained about requesting seats prior to purchase not shown as an option but my plee fell upon deaf ears....

Would I use again ...truthfully no !

Was this review helpful? 0 0