Written on: 16/07/2014 by bignorms (1 review written)
I booked by phone with HD at the last minute and was given a ref no. for the hotel. When I arrived they had never heard of me and the ref no. wasn't theirs. I spent 15 minutes on phone to HD and a further 45 minutes before the hotel could find my booking which had come in with no name on it! One hour to check in, due to HD - unique in my experience. This for a company which boasts that they double check every booking. Two days AFTER my stay I received my only email from HD, hoping that I would enjoy my stay (!!!). I have emailed them twice to complain - not even an acknowledgement back from them. Once bitten twice shy - NEVER AGAIN!
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