Written on: 03/02/2014 by MarkFenn (1 review written)
I stayed in Eastbourne & extended my stay twice. Each time I spoke to a Hotel Direct representative & on each occasion they were friendly, polite and fast. They also answered my call quickly - no waiting in a queue for ages - what a fantastic change that is!
They went the extra mile to contact the hotel directly to ensure I could keep the same room so my stay would be uninterrupted.
All whilst securing me a rate on the room which was lower than any of the other "big" hotel websites.
This was my first time using hoteldirect.co.uk but on this effort it certainly won't be my last :-)
Well done hoteldirect - I shall certainly be telling my friends and family how good you are!
Many thanks once again!
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