Written on: 23/12/2013
On-line booking procedure was straightforward and I was pleased with the quality of the 'surprise' hotel we were booked into. Even more delighted to receive a complimentary room upgrade. I also appreciated someone from Hotel Direct emailing a few days before our due travel date to say that our booking at the hotel had been confirmed and that they were expecting us. The work of the Hotel Direct team and of staff in the hotel itself helped make our weekend in London a special one to remember fondly. Thanks a lot.
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