written by on 08/10/2013
I used the Hidden Gem facility where you specify a location and your requirements, and, once you've booked, you get the name and details of a luxury hotel on bargain prices. I used the website, but there was a temporary glitch so had to phone. The customer service person I spoke to was extremely efficient and knowledgeable. It all turned out to be very easy to do- and all the confirmations came through quickly and simply. I ended up with 2 nights in a posh hotel at Marble Arch just a 20 minute walk each day from my destination. Couldn't have been easier or more satisfied with the facility. Thanks.
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